OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Showing 10 citing articles:
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
An Aspect-Based Review Analysis Using ChatGPT for the Exploration of Hotel Service Failures
NaYoung Jeong, Jihwan Lee
Sustainability (2024) Vol. 16, Iss. 4, pp. 1640-1640
Open Access | Times Cited: 8
NaYoung Jeong, Jihwan Lee
Sustainability (2024) Vol. 16, Iss. 4, pp. 1640-1640
Open Access | Times Cited: 8
Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction
Huili Yan, Luqing Wang, Hao Xiong
Journal of Hospitality and Tourism Management (2024) Vol. 59, pp. 86-101
Closed Access | Times Cited: 3
Huili Yan, Luqing Wang, Hao Xiong
Journal of Hospitality and Tourism Management (2024) Vol. 59, pp. 86-101
Closed Access | Times Cited: 3
Tourist behavior after service robots
Erdoğan Koç, Ahu Yazıcı Ayyıldız, Muhammed Baykal
Journal of Multidisciplinary Academic Tourism (2024) Vol. 9, Iss. 2, pp. 87-98
Open Access | Times Cited: 2
Erdoğan Koç, Ahu Yazıcı Ayyıldız, Muhammed Baykal
Journal of Multidisciplinary Academic Tourism (2024) Vol. 9, Iss. 2, pp. 87-98
Open Access | Times Cited: 2
Buyers’ Negative Ratings and Textual Comments on eBay: Reasons for Posting Ratings and Factors in Denouncing Sellers
Xubo Zhang, Yanbin Tu, Mark H. Haney, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1717-1733
Open Access | Times Cited: 1
Xubo Zhang, Yanbin Tu, Mark H. Haney, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1717-1733
Open Access | Times Cited: 1
Michelin Yıldızlı Restoranların Tripadvisor Yorumlarının Değerlendirilmesi
Ahu Yazıcı Ayyıldız, Murat KUDAY
Journal of Hospitality and Tourism Issues (2023) Vol. 5, Iss. 1, pp. 54-67
Open Access | Times Cited: 4
Ahu Yazıcı Ayyıldız, Murat KUDAY
Journal of Hospitality and Tourism Issues (2023) Vol. 5, Iss. 1, pp. 54-67
Open Access | Times Cited: 4
Monitoring emotions throughout the onboard customer journey – evidence from the travel and tourism industry
Anastasia Gerou
Cogent Social Sciences (2024) Vol. 10, Iss. 1
Open Access
Anastasia Gerou
Cogent Social Sciences (2024) Vol. 10, Iss. 1
Open Access
Influence of higher education performance on strategic emerging industries: A path analysis in China
Jiahui Xu, Xiaoyi Xiong, Walton Wider, et al.
Environment Development and Sustainability (2024)
Closed Access
Jiahui Xu, Xiaoyi Xiong, Walton Wider, et al.
Environment Development and Sustainability (2024)
Closed Access
Havayolu Müşterilerinin Hizmet Telafilerine Karşı Tatmin ve Sadakat Düzeyleri
Nil Konyalılar, Ayşe Şengöz
Tourism and Recreation (2024) Vol. 6, Iss. 1, pp. 30-39
Open Access
Nil Konyalılar, Ayşe Şengöz
Tourism and Recreation (2024) Vol. 6, Iss. 1, pp. 30-39
Open Access
Service quality implications of cross-cultural differences in tourism and hospitality
Ahu Yazıcı Ayyıldız
Multidisciplinary Business Review (2024) Vol. 17, Iss. 1, pp. 1-15
Open Access
Ahu Yazıcı Ayyıldız
Multidisciplinary Business Review (2024) Vol. 17, Iss. 1, pp. 1-15
Open Access
