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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Worth waiting for: increasing satisfaction by making consumers wait
Michael Giebelhausen, Stacey G. Robinson, J. Joseph Cronin
Journal of the Academy of Marketing Science (2010) Vol. 39, Iss. 6, pp. 889-905
Closed Access | Times Cited: 95

Showing 1-25 of 95 citing articles:

Service robot implementation: a theoretical framework and research agenda
Daniel Belanche, Luis V. Casaló, Carlos Flavián, et al.
Service Industries Journal (2019) Vol. 40, Iss. 3-4, pp. 203-225
Open Access | Times Cited: 465
Social Influence in the Retail Context: A Contemporary Review of the Literature
Jennifer Argo, Darren W. Dahl
Journal of Retailing (2019) Vol. 96, Iss. 1, pp. 25-39
Closed Access | Times Cited: 123
Self-service delight: Exploring the hedonic aspects of self-service
Joel E. Collier, Donald C. Barnes
Journal of Business Research (2014) Vol. 68, Iss. 5, pp. 986-993
Closed Access | Times Cited: 113
Understanding perceived retail crowding: A critical review and research agenda
Ritu Mehta
Journal of Retailing and Consumer Services (2013) Vol. 20, Iss. 6, pp. 642-649
Closed Access | Times Cited: 104
Inferring Quality from Wait Time
Mirko Kremer, Laurens Debo
Management Science (2015) Vol. 62, Iss. 10, pp. 3023-3038
Closed Access | Times Cited: 101
Equilibrium in Queues Under Unknown Service Times and Service Value
Laurens Debo, Senthil K. Veeraraghavan
Operations Research (2014) Vol. 62, Iss. 1, pp. 38-57
Open Access | Times Cited: 79
Recent updates of eye movement abnormalities in patients with schizophrenia: A scoping review
Alexandra Wolf, Kazuo Ueda, Yoji Hirano
Psychiatry and Clinical Neurosciences (2020) Vol. 75, Iss. 3, pp. 82-100
Open Access | Times Cited: 64
The road to recovery: Overcoming service failures through positive emotions
Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus, et al.
Journal of Business Research (2016) Vol. 69, Iss. 10, pp. 4278-4286
Closed Access | Times Cited: 63
Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption
Sezer Ülkü, Chris Hydock, Shiliang Cui
Management Science (2019) Vol. 66, Iss. 3, pp. 1149-1171
Closed Access | Times Cited: 60
Robotic involvement in the service encounter: a value-centric experience framework and empirical validation
Laurie Wu, Alei Fan, Yang Yang, et al.
Journal of service management (2021) Vol. 32, Iss. 5, pp. 783-812
Closed Access | Times Cited: 54
The Effect of Delivery Time on Repurchase Behavior in Quick Commerce
Alice Harter, Lucas Stich, Martin Spann
Journal of Service Research (2024)
Open Access | Times Cited: 6
A power-responsibility equilibrium framework for fairness: Understanding consumers' implicit privacy concerns for location-based services
Anjala S. Krishen, Robyn L. Raschke, Angeline G. Close, et al.
Journal of Business Research (2016) Vol. 73, pp. 20-29
Closed Access | Times Cited: 54
An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores
Charlie Chen
Journal of electronic commerce research (2016) Vol. 15, Iss. 1, pp. 40
Closed Access | Times Cited: 50
A contemporary review of three types of social influence in consumer psychology
Jennifer Argo
Consumer Psychology Review (2019) Vol. 3, Iss. 1, pp. 126-140
Closed Access | Times Cited: 49
Restaurant analytics: Emerging practice and research opportunities
Debjit Roy, Eirini Spiliotopoulou, Jelle de Vries
Production and Operations Management (2022) Vol. 31, Iss. 10, pp. 3687-3709
Open Access | Times Cited: 23
Metaverse: shifting the reality of services
Mark R. Gleim, Heath McCullough, O. C. Ferrell, et al.
Journal of Services Marketing (2023) Vol. 38, Iss. 1, pp. 13-27
Closed Access | Times Cited: 15
One firm’s loss is another’s gain: capitalizing on other firms’ service failures
Alexis M. Allen, Michael K. Brady, Stacey G. Robinson, et al.
Journal of the Academy of Marketing Science (2014) Vol. 43, Iss. 5, pp. 648-662
Closed Access | Times Cited: 50
“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception
Adilson Borges, Márcia Maurer Herter, Jean‐Charles Chebat
Journal of Retailing and Consumer Services (2014) Vol. 22, pp. 96-106
Closed Access | Times Cited: 47
Challenging conventional wisdom: Positive waiting
Gerard Ryan, Gilda Hernández-Maskivker, Mireia Valverde, et al.
Tourism Management (2017) Vol. 64, pp. 64-72
Closed Access | Times Cited: 40
Keep them busy, keep them flowing? The effects of actively versus passively occupied wait time
Sebastian Böddeker, Caroline Rothert-Schnell, Gianfranco Walsh, et al.
Journal of Business Research (2025) Vol. 189, pp. 115216-115216
Closed Access
Structural feedback and behavioral decision making in queuing systems: A hybrid simulation framework
Sergey Naumov, Rogelio Oliva
European Journal of Operational Research (2025)
Closed Access
Structural feedback and behavioral decision making in queuing systems: A hybrid simulation framework
Sergey Naumov, Rogelio Oliva
SSRN Electronic Journal (2025)
Closed Access
Customer responses to waits for online banking service delivery
Nathalie Demoulin, Souad Djelassi
International Journal of Retail & Distribution Management (2013) Vol. 41, Iss. 6, pp. 442-460
Closed Access | Times Cited: 42
Behavioral Foundations of Queueing Systems
Gad Allon, Mirko Kremer
(2018), pp. 323-366
Closed Access | Times Cited: 36
Help Me Help You! Employing the Marketing Mix to Alleviate Experiences of Donor Sacrifice
Tonya Williams Bradford, Naja Williams Boyd
Journal of Marketing (2020) Vol. 84, Iss. 3, pp. 68-85
Open Access | Times Cited: 28
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