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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Waiting for service: modelling the effectiveness of service interventions
Ken Butcher, Asad Kayani
Service Business (2007) Vol. 2, Iss. 2, pp. 153-165
Closed Access | Times Cited: 24

Showing 24 citing articles:

Airline customer satisfaction and loyalty: impact of in-flight service quality
Myungsook An, Yonghwi Noh
Service Business (2009) Vol. 3, Iss. 3, pp. 293-307
Closed Access | Times Cited: 175
Research on Passenger’s Travel Mode Choice Behavior Waiting at Bus Station Based on SEM-Logit Integration Model
Yan Han, Wanying Li, Shanshan Wei, et al.
Sustainability (2018) Vol. 10, Iss. 6, pp. 1996-1996
Open Access | Times Cited: 65
Customer service understanding: gender differences of frontline employees
Christine Mathies, Marion R. Burford
Managing Service Quality (2011) Vol. 21, Iss. 6, pp. 636-648
Closed Access | Times Cited: 69
Dissatisfaction and violation: two distinct consequences of the wait experience
Gordon Fullerton, Shirley Taylor
Journal of Service Theory and Practice (2015) Vol. 25, Iss. 1, pp. 31-50
Closed Access | Times Cited: 35
Train delay and perceived-wait time: passengers' perspective
Yung-Hsiang Cheng, Yu-Chun Tsai
Transport Reviews (2014) Vol. 34, Iss. 6, pp. 710-729
Closed Access | Times Cited: 24
The Effects of the Service Environment on Perceived Waiting Time and Emotions
Shih‐Yi Chien, Ying‐Tung Lin
Human Factors and Ergonomics in Manufacturing & Service Industries (2014) Vol. 25, Iss. 3, pp. 319-328
Closed Access | Times Cited: 22
Measuring internal service quality: the case of the Greek public higher education institutions
Kornilia Skarpeta, Maria Koemtzi, Dimitrios Aidonis
The TQM Journal (2019) Vol. 32, Iss. 2, pp. 268-287
Closed Access | Times Cited: 18
The effect of regulatory focus and delay type on consumers’ reactions to delay
Wan Yang, Anna S. Mattila, Yuansi Hou
International Journal of Hospitality Management (2012) Vol. 32, pp. 113-120
Open Access | Times Cited: 18
Effect of airline choice and temporality on flight delays
Swapan Deep Arora, Sameer Mathur
Journal of Air Transport Management (2020) Vol. 86, pp. 101813-101813
Closed Access | Times Cited: 13
Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore
Don Jyh‐Fu Jeng, Sky Fang-Wen Kuo
Service Business (2012) Vol. 6, Iss. 4, pp. 425-458
Closed Access | Times Cited: 10
Is It Possible to Retain Customer Loyalty When a Service Has Failed?
Frederic Marimón, María del Mar Alonso‐Almeida, Mercè Bernardo, et al.
Human Factors and Ergonomics in Manufacturing & Service Industries (2014) Vol. 25, Iss. 5, pp. 599-613
Closed Access | Times Cited: 7
Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms
Chanho Song, Sungha Jang, Jennifer Wiggins, et al.
Service Business (2018) Vol. 13, Iss. 2, pp. 289-304
Closed Access | Times Cited: 6
Pre-service recovery: impact on customer satisfaction and acceptable waiting time
Jin Qin, XU Feng-qin, Rui Wang
Service Industries Journal (2019) Vol. 43, Iss. 1-2, pp. 64-84
Closed Access | Times Cited: 6
An Evaluation of Rules for Assigning Tables to Walk-in Parties in Restaurants
Gary M. Thompson
Cornell Hospitality Quarterly (2014) Vol. 56, Iss. 1, pp. 91-105
Open Access | Times Cited: 4
Service Science in China
Jiazhen Huo, Zhisheng Hong
Springer eBooks (2013)
Closed Access | Times Cited: 3
Towards Gender-Based Market Segmentation: The Differential Influence of Gender on Dining Experiences in the University Cafeteria Industry
Paul Mukucha, Divaries Cosmas Jaravaza, Forbes Makudza
MANAGEMENT AND ECONOMICS REVIEW (2022) Vol. 7, Iss. 2, pp. 182-200
Open Access | Times Cited: 3
Optimal baggage sorting rule to reduce waiting time in baggage claim
Changhee Kim, Hongsuk Yang, Soo Wook Kim
Service Business (2017) Vol. 12, Iss. 2, pp. 435-451
Closed Access | Times Cited: 3
Management of Dual-Channel Pricing Strategies for Restaurants Introducing Food Delivery Services
Chen Hui-yu, Huihui Wang
E3S Web of Conferences (2024) Vol. 565, pp. 02007-02007
Open Access
Wait for Service and Customer Specific Service Outcomes: A Meta-Analysis
Swagato Chatterjee
SSRN Electronic Journal (2013)
Closed Access
Corporate Social Responsibility (CSR): Investigating Impacts on Customer Response at Two Stages of the Tour Experience
Witchuta Marchoo
(2012)
Closed Access
Operation Management
Jiazhen Huo, Zhisheng Hong
Springer eBooks (2012), pp. 223-283
Closed Access
Willing to wait for it or waste no time? How relationship status and cognitive rigidity affect waits for service delivery
Kellie Crow
(2022)
Open Access
Predicting delays in service operations
Fabian von Schéele, Darek Haftor, Natallia Pashkevich
Service Business (2021) Vol. 16, Iss. 2, pp. 211-226
Open Access
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