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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Organizational identification as a determinant of customer orientation in service organizations
Jan Wieseke, Johannes Ullrich, Oliver Christ, et al.
Marketing Letters (2007) Vol. 18, Iss. 4, pp. 265-278
Closed Access | Times Cited: 119

Showing 1-25 of 119 citing articles:

Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees
Daniel Korschun, CB Bhattacharya, Scott D. Swain
Journal of Marketing (2013) Vol. 78, Iss. 3, pp. 20-37
Open Access | Times Cited: 504
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Jeroen Schepers, Tomas Falk, Ko de Ruyter, et al.
Journal of Marketing (2012) Vol. 76, Iss. 6, pp. 1-20
Open Access | Times Cited: 321
Internal Branding
Birgit Löhndorf, Adamantios Diamantopoulos
Journal of Service Research (2014) Vol. 17, Iss. 3, pp. 310-325
Open Access | Times Cited: 201
Exploring the impact of employees’ self-concept, brand identification and brand pride on brand citizenship behaviors
Sabrina Helm, Uwe Renk, Anubha Mishra
European Journal of Marketing (2016) Vol. 50, Iss. 1/2, pp. 58-77
Closed Access | Times Cited: 103
Reputation gaps and the performance of service organizations
Gary Davies, Rosa Chun, Michael A. Kamins
Strategic Management Journal (2009) Vol. 31, Iss. 5, pp. 530-546
Closed Access | Times Cited: 122
Service orientation: antecedents, outcomes, and implications for hospitality research and practice
Chih‐Ching Teng, Clayton W. Barrows
Service Industries Journal (2009) Vol. 29, Iss. 10, pp. 1413-1435
Closed Access | Times Cited: 97
How organizational and employee‐customer identification, and customer orientation affect job engagement
Nwamaka A. Anaza, Brian N. Rutherford
Journal of service management (2012) Vol. 23, Iss. 5, pp. 616-639
Closed Access | Times Cited: 89
The Psychological Mechanisms of Public Service Motivation
Bangcheng Liu, James L. Perry
Review of Public Personnel Administration (2014) Vol. 36, Iss. 1, pp. 4-30
Closed Access | Times Cited: 74
A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
Jeroen Schepers, Michel van der Borgh
Journal of Service Research (2020) Vol. 23, Iss. 3, pp. 255-280
Open Access | Times Cited: 59
Reimagining attraction and retention of hospitality management talent– A multilevel identity perspective
Ceridwyn King, Juan M. Madera, Lindsey Lee, et al.
Journal of Business Research (2021) Vol. 136, pp. 251-262
Open Access | Times Cited: 49
The Identity‐Matching Principle: Corporate and Organizational Identification in a Franchising System*
Johannes Ullrich, Jan Wieseke, Oliver Christ, et al.
British Journal of Management (2007) Vol. 18, Iss. s1
Closed Access | Times Cited: 94
The relationship between operating efficiency and service quality: are they compatible?
Srinivas Talluri, Myung Kyo Kim, Tobias Schoenherr
International Journal of Production Research (2012) Vol. 51, Iss. 8, pp. 2548-2567
Closed Access | Times Cited: 61
The Role of Emotions on Frontline Employee Turnover Intentions
Yoon‐Na Cho, Brian N. Rutherford, Scott B. Friend, et al.
The Journal of Marketing Theory and Practice (2016) Vol. 25, Iss. 1, pp. 57-68
Closed Access | Times Cited: 47
Human Resource Management Role Implications for Corporate Reputation
Barry A. Friedman
Corporate Reputation Review (2009) Vol. 12, Iss. 3, pp. 229-244
Closed Access | Times Cited: 62
The impact of frontline employees' perceptions of internal marketing on employee outcomes
Ahmed Shahriar Ferdous, Michael Jay Polonsky
Journal of Strategic Marketing (2014) Vol. 22, Iss. 4, pp. 300-315
Closed Access | Times Cited: 50
How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation
Tae Won Moon, Won‐Moo Hur, Sunghyup Sean Hyun
Current Psychology (2017) Vol. 38, Iss. 2, pp. 517-532
Closed Access | Times Cited: 48
Impact of perceived organizational culture and learning on organizational identification
Vani Vijayakumar, R. Padma
International Journal of Commerce and Management (2014) Vol. 24, Iss. 1, pp. 40-62
Closed Access | Times Cited: 45
Alternative Mechanisms Guiding Salespersons’ Ambidextrous Product Selling
Michel van der Borgh, Ad de Jong, Edwin J. Nijssen
British Journal of Management (2015) Vol. 28, Iss. 2, pp. 331-353
Open Access | Times Cited: 44
Integrating wearable technology products and big data analytics in business strategy
Bishwajit Nayak, Som Sekhar Bhattacharyya, Bala Krishnamoorthy
Journal of Systems and Information Technology (2019) Vol. 21, Iss. 2, pp. 255-275
Closed Access | Times Cited: 38
Customer orientation and stock resilience during adversity periods
Panayiotis C. Andreou, Neophytos Lambertides, Lenos Trigeorgis, et al.
Journal of Corporate Finance (2025), pp. 102780-102780
Closed Access
Corporate branding and transformational leadership in turbulent times
Hans Ruediger Kaufmann, Demetris Vrontis, Michael Czinkota, et al.
Journal of Product & Brand Management (2012) Vol. 21, Iss. 3, pp. 192-204
Closed Access | Times Cited: 45
Service climate and employee service performance: exploring the moderating role of job stress and organizational identification
Ruo Yong Zhang, Xin Mei Liu, Hai Zhen Wang, et al.
Service Industries Journal (2011) Vol. 31, Iss. 14, pp. 2355-2372
Closed Access | Times Cited: 42
Service workers’ job performance
Hongwei He, Wei-Yue Wang, Weichun Zhu, et al.
European Journal of Marketing (2015) Vol. 49, Iss. 11/12, pp. 1751-1776
Open Access | Times Cited: 40
When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension
Florian Kraus, Till Haumann, Michael Ahearne, et al.
Journal of Retailing (2015) Vol. 91, Iss. 3, pp. 486-515
Closed Access | Times Cited: 34
The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry
Chien Mu Yeh
Tourism and hospitality management (2019) Vol. 25, Iss. 1, pp. 75-93
Open Access | Times Cited: 32
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