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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain
Journal of Business and Psychology (2019) Vol. 35, Iss. 2, pp. 223-240
Closed Access | Times Cited: 161

Showing 1-25 of 161 citing articles:

Leading for Resilience: Fostering Employee and Organizational Resilience in Tourism Firms
Girish Prayag, Birgit Muskat, Chaminda Dassanayake
Journal of Travel Research (2023) Vol. 63, Iss. 3, pp. 659-680
Open Access | Times Cited: 47
A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
Cristiana Raquel Lages, Rodrigo Perez‐Vega, Selma Kadić‐Maglajlić, et al.
Journal of Business Research (2023) Vol. 161, pp. 113779-113779
Open Access | Times Cited: 44
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Shaker Bani‐Melhem, Samina Quratulain, Mohd Ahmad Al-Hawari
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 5, pp. 611-629
Closed Access | Times Cited: 69
Abusive supervision: a systematic literature review
Arindam Bhattacharjee, Anita Sarkar
Management Review Quarterly (2022) Vol. 74, Iss. 1, pp. 1-34
Open Access | Times Cited: 39
Service employees’ STARA awareness and proactive service performance
Won‐Moo Hur, Yuhyung Shin
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 426-442
Closed Access | Times Cited: 11
Effects of bullying on job insecurity and deviant behaviors in nurses: Roles of resilience and support
Aisha Sarwar, Saima Naseer, Jimmy Y. Zhong
Journal of Nursing Management (2019) Vol. 28, Iss. 2, pp. 267-276
Open Access | Times Cited: 69
What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
Shaker Bani‐Melhem
Journal of Hospitality and Tourism Management (2020) Vol. 44, pp. 38-49
Closed Access | Times Cited: 64
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods
Yuhyung Shin, Won‐Moo Hur, Hansol Hwang
Service Business (2021) Vol. 16, Iss. 2, pp. 309-330
Open Access | Times Cited: 55
Resilience in Public Sector Managers
Geoff Plimmer, Evan M. Berman, Sanna Malinen, et al.
Review of Public Personnel Administration (2021) Vol. 42, Iss. 2, pp. 338-367
Closed Access | Times Cited: 49
Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health
I-An Wang, Hui-Ching Lin, Szu‐Yin Lin, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1543-1565
Closed Access | Times Cited: 34
It's not just the victim: Bystanders' emotional and behavioural reactions towards abusive supervision
Yitong Yu, Yanning Li, Shi Xu, et al.
Tourism Management (2022) Vol. 91, pp. 104506-104506
Open Access | Times Cited: 30
Customer incivility and employee outcomes in the new service marketplace
Hansol Hwang, Won‐Moo Hur, Yuhyung Shin, et al.
Journal of Services Marketing (2022) Vol. 36, Iss. 4, pp. 612-625
Closed Access | Times Cited: 29
Despotic vs narcissistic leadership: differences in their relationship to emotional exhaustion and turnover intentions
Kamal Badar, Mohammed Aboramadan, Geoff Plimmer
International Journal of Conflict Management (2023) Vol. 34, Iss. 4, pp. 818-837
Closed Access | Times Cited: 21
How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Ranjan Chaudhuri, Apoorva Apoorva, Demetris Vrontis, et al.
Journal of Business Research (2023) Vol. 164, pp. 114011-114011
Closed Access | Times Cited: 19
This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?
Shaker Bani‐Melhem, Rawan Abukhait, Faridahwati Mohd Shamsudin
Service Industries Journal (2023), pp. 1-27
Closed Access | Times Cited: 17
The hot and the cold in destructive leadership: Modeling the role of arousal in explaining leader antecedents and follower consequences of abusive supervision versus exploitative leadership
Franziska Emmerling, Claudia Peus, Jill Lobbestael
Organizational Psychology Review (2023) Vol. 13, Iss. 3, pp. 237-278
Open Access | Times Cited: 17
Incivility organizational norms, incivility to coworkers and emotional exhaustion via supervisors' incivility: an intervention through changing organizational policies
Mansik Yun, Thu Nga, Terry A. Beehr
Leadership & Organization Development Journal (2024) Vol. 45, Iss. 2, pp. 329-352
Closed Access | Times Cited: 7
The Effect of Servant Leadership on Work Engagement: The Role of Employee Resilience and Organizational Support
Mingyue Cai, Minghui Wang, Jiajia Cheng
Behavioral Sciences (2024) Vol. 14, Iss. 4, pp. 300-300
Open Access | Times Cited: 7
Fostering social sustainability: unveiling HR’s power in enhancing employee resilience via social exchange and broaden-and-build theories
Garima Malik, Pratibha Singh
Employee Relations (2024) Vol. 46, Iss. 3, pp. 675-701
Closed Access | Times Cited: 6
A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang, Chenglin Gui
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 3, pp. 265-289
Closed Access | Times Cited: 40
Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Won‐Moo Hur, Yuhyung Shin, Gyeongpyo Shin
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103092-103092
Closed Access | Times Cited: 25
Sustainable Leadership, Environmental Turbulence, Resilience, and Employees' Wellbeing in SMEs
Qaisar Iqbal, Katarzyna Piwowar‐Sulej
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 24
Change or paradox: the double-edged sword effect of organizational crisis on employee behavior
Genqiang Li, Tao Yueying, Yong Meng, et al.
Journal of Organizational Change Management (2024) Vol. 37, Iss. 2, pp. 439-462
Closed Access | Times Cited: 5
Abusive Supervision and Employee Empowerment: The Moderating Role of Resilience and Workplace Friendship
Ayesha Arshad, Peter Y. T. Sun, Fabrice Desmarais
Journal of Leadership & Organizational Studies (2021) Vol. 28, Iss. 4, pp. 479-494
Closed Access | Times Cited: 27
Despotic leadership and IT project efficiency: the role of resilience
Jabran Khan, Namra Mubarak, Sana Aroos Khattak, et al.
International Journal of Managing Projects in Business (2022) Vol. 15, Iss. 3, pp. 449-468
Closed Access | Times Cited: 22
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