OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution
Ajaya K. Swain, Valeria R. Garza
Information Systems Frontiers (2022)
Open Access | Times Cited: 16
Ajaya K. Swain, Valeria R. Garza
Information Systems Frontiers (2022)
Open Access | Times Cited: 16
Showing 16 citing articles:
Intelligent Process Automation and Business Continuity: Areas for Future Research
José Cascais Brás, Rúben Pereira, Sérgio Moro
Information (2023) Vol. 14, Iss. 2, pp. 122-122
Open Access | Times Cited: 13
José Cascais Brás, Rúben Pereira, Sérgio Moro
Information (2023) Vol. 14, Iss. 2, pp. 122-122
Open Access | Times Cited: 13
Monetizing entrepreneur response to crowdfunding with text analytics
Wei Wang, Yuting Xu, Yenchun Jim Wu, et al.
Information Processing & Management (2024) Vol. 61, Iss. 5, pp. 103818-103818
Closed Access | Times Cited: 3
Wei Wang, Yuting Xu, Yenchun Jim Wu, et al.
Information Processing & Management (2024) Vol. 61, Iss. 5, pp. 103818-103818
Closed Access | Times Cited: 3
Ensuring resilience: Integrating IT disaster recovery planning and business continuity for sustainable information technology operations
Derick Musundi Kesa
World Journal of Advanced Research and Reviews (2023) Vol. 18, Iss. 3, pp. 970-992
Open Access | Times Cited: 5
Derick Musundi Kesa
World Journal of Advanced Research and Reviews (2023) Vol. 18, Iss. 3, pp. 970-992
Open Access | Times Cited: 5
A Novel AI Framework for WBAN Event Correlation in Healthcare: ServiceNow AIOps approach
Kamran Ayub, Roushdy AlShawa
(2024), pp. 55-60
Closed Access | Times Cited: 1
Kamran Ayub, Roushdy AlShawa
(2024), pp. 55-60
Closed Access | Times Cited: 1
Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, et al.
Lecture notes in computer science (2023), pp. 279-293
Closed Access | Times Cited: 2
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, et al.
Lecture notes in computer science (2023), pp. 279-293
Closed Access | Times Cited: 2
Theoretical perspectives on predictive analytics in it service management: Enhancing service quality
Babajide Tolulope Familoni
International Journal of Frontiers in Engineering and Technology Research (2024) Vol. 6, Iss. 1, pp. 040-048
Open Access
Babajide Tolulope Familoni
International Journal of Frontiers in Engineering and Technology Research (2024) Vol. 6, Iss. 1, pp. 040-048
Open Access
A Machine Learning-Based Predictive Model for the Management of Incidents in Small and Medium-Sized Enterprises in Peru
Luis F. Cribillero, Jeyson I. Quispe, Pedro Castañeda
(2024), pp. 456-459
Closed Access
Luis F. Cribillero, Jeyson I. Quispe, Pedro Castañeda
(2024), pp. 456-459
Closed Access
A knowledge-based expert system for campus helpdesk request processing
Margaret Moronke DOSUNMU, Femi Ayo, Lukman Adebayo Ogundele, et al.
Mağallaẗ al-tarbiyaẗ wa-al-ʻilm (2024) Vol. 33, Iss. 2, pp. 34-46
Open Access
Margaret Moronke DOSUNMU, Femi Ayo, Lukman Adebayo Ogundele, et al.
Mağallaẗ al-tarbiyaẗ wa-al-ʻilm (2024) Vol. 33, Iss. 2, pp. 34-46
Open Access
Proceedings of the 2024 Workshop on Advanced Tools, Programming Languages, and PLatforms for Implementing and Evaluating algorithms for Distributed systems
(2024)
Open Access
(2024)
Open Access
Invited Paper: DeepSLOs for the Computing Continuum
Víctor Casamayor Pujol, Boris Sedlak, Yanwei Xu, et al.
(2024), pp. 1-10
Open Access
Víctor Casamayor Pujol, Boris Sedlak, Yanwei Xu, et al.
(2024), pp. 1-10
Open Access
Smart Contracts Vulnerability Detection Using Transformers
Riham Badra, Layth Sliman, Amine Dhraief
Lecture notes in computer science (2024), pp. 151-165
Closed Access
Riham Badra, Layth Sliman, Amine Dhraief
Lecture notes in computer science (2024), pp. 151-165
Closed Access
Microservices for information support of multi-agent systems: methods of collection, monitoring and decision-making
А. А. Брызгалов
Open Education (2024) Vol. 28, Iss. 6, pp. 53-66
Open Access
А. А. Брызгалов
Open Education (2024) Vol. 28, Iss. 6, pp. 53-66
Open Access
Business analysis for developing effective ITSM solutions using a stakeholder approach
Nataliya Kazakova, Nikita Kim
Russian Journal of Management (2023) Vol. 11, Iss. 2, pp. 144-152
Open Access | Times Cited: 1
Nataliya Kazakova, Nikita Kim
Russian Journal of Management (2023) Vol. 11, Iss. 2, pp. 144-152
Open Access | Times Cited: 1
A Sports Betting Information Security Management Framework – A Case Study in the Eastern Cape
Zuko S Phandle, Phumezo Ntlatywa
2021 IST-Africa Conference (IST-Africa) (2023), pp. 1-9
Closed Access
Zuko S Phandle, Phumezo Ntlatywa
2021 IST-Africa Conference (IST-Africa) (2023), pp. 1-9
Closed Access
Development of Measuring System using CSI on ITIL V3 for Improvement at Oil Palm Plantation Company
Johanes Fernandes Andry, Careen Hany Wijaya, K. A. Thomas
INTENSIF Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi (2023) Vol. 7, Iss. 2, pp. 177-191
Open Access
Johanes Fernandes Andry, Careen Hany Wijaya, K. A. Thomas
INTENSIF Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi (2023) Vol. 7, Iss. 2, pp. 177-191
Open Access
Using automatization and digitization measures to support business continuity of enterprises in the Covid-19 pandemic
Anna Kosieradzka, Justyna Smagowicz, Cezary Szwed
Scientific Papers of Silesian University of Technology Organization and Management Series (2023) Vol. 2023, Iss. 175
Open Access
Anna Kosieradzka, Justyna Smagowicz, Cezary Szwed
Scientific Papers of Silesian University of Technology Organization and Management Series (2023) Vol. 2023, Iss. 175
Open Access
