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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
Rajat Kumar Behera, Pradip Kumar Bala, Arghya Ray
Information Systems Frontiers (2021) Vol. 26, Iss. 3, pp. 899-919
Closed Access | Times Cited: 77

Showing 1-25 of 77 citing articles:

Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Yu Chen, Scott A. Jensen, Leslie Jordan Albert, et al.
Information Systems Frontiers (2022) Vol. 25, Iss. 1, pp. 161-182
Closed Access | Times Cited: 263
Educational Design Principles of Using AI Chatbot That Supports Self-Regulated Learning in Education: Goal Setting, Feedback, and Personalization
Daniel Chang, Michael Pin-Chuan Lin, Shiva Hajian, et al.
Sustainability (2023) Vol. 15, Iss. 17, pp. 12921-12921
Open Access | Times Cited: 95
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Achaporn Kwangsawad, Aungkana Jattamart
Journal of Innovation & Knowledge (2022) Vol. 7, Iss. 3, pp. 100211-100211
Open Access | Times Cited: 86
AI-powered marketing: What, where, and how?
Vikas Kumar, Abdul R. Ashraf, Waqar Nadeem
International Journal of Information Management (2024) Vol. 77, pp. 102783-102783
Open Access | Times Cited: 82
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 57
Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers
Sofia Schöbel, Anuschka Schmitt, Dennis Benner, et al.
Information Systems Frontiers (2023) Vol. 26, Iss. 2, pp. 729-754
Open Access | Times Cited: 45
The paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 549-559
Open Access | Times Cited: 26
Navigating Human-Chatbot Interactions: An Investigation into Factors Influencing User Satisfaction and Engagement
Mohamed Al-Shafei
International Journal of Human-Computer Interaction (2024), pp. 1-18
Open Access | Times Cited: 20
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Christine Rzepka, Benedikt Berger, Thomas Heß
Information Systems Frontiers (2021) Vol. 24, Iss. 3, pp. 839-856
Open Access | Times Cited: 72
The influence of chatbot humour on consumer evaluations of services
Hyunju Shin, Isabella Bunosso, Lindsay R. Levine
International Journal of Consumer Studies (2022) Vol. 47, Iss. 2, pp. 545-562
Open Access | Times Cited: 63
Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future
Edona Elshan, Naim Zierau, Christian Engel, et al.
Information Systems Frontiers (2022) Vol. 24, Iss. 3, pp. 699-730
Open Access | Times Cited: 43
Factors Influencing Public Risk Perception of Emerging Technologies: A Meta-Analysis
Chong Li, Yingqi Li
Sustainability (2023) Vol. 15, Iss. 5, pp. 3939-3939
Open Access | Times Cited: 21
Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk
Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy, et al.
FIIB Business Review (2023)
Closed Access | Times Cited: 21
Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review
Anna Leschanowsky, Silas Rech, Birgit Popp, et al.
Computers in Human Behavior (2024) Vol. 159, pp. 108344-108344
Open Access | Times Cited: 12
Artificial intelligence in employee recruitment
Yavuz Selim Balcıoğlu, Melike Artar
Global Business and Organizational Excellence (2024) Vol. 43, Iss. 5, pp. 56-66
Closed Access | Times Cited: 8
Ethical implementation of artificial intelligence in the service industries
Sanaz Vatankhah, Vahideh Bamshad, Hasan Evrim Arıcı, et al.
Service Industries Journal (2024) Vol. 44, Iss. 9-10, pp. 661-685
Closed Access | Times Cited: 8
Implementing Artificial Intelligence in Traditional B2B Marketing Practices: An Activity Theory Perspective
Brendan James Keegan, Denis Dennehy, Peter Naudé
Information Systems Frontiers (2022) Vol. 26, Iss. 3, pp. 1025-1039
Open Access | Times Cited: 28
Developing a Curated Chatbot as an Exploratory Communication Tool for Chemistry Learning
Annabelle Lolinco, Thomas A. Holme
Journal of Chemical Education (2023) Vol. 100, Iss. 10, pp. 4092-4098
Closed Access | Times Cited: 18
Antecedents of intention to use chatbots in service encounters: A meta‐analytic review
Krishnan Gopinath, Dharun Kasilingam
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2367-2395
Closed Access | Times Cited: 17
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis
Binbin Li, Yanhong Chen, Luning Liu, et al.
Service Industries Journal (2023) Vol. 43, Iss. 15-16, pp. 1117-1139
Open Access | Times Cited: 16
Navigating the Journey
Munir Ahmad, Muhammad Khizar Hayat Naeem, Froilan D. Mobo, et al.
Advances in computational intelligence and robotics book series (2024), pp. 236-255
Closed Access | Times Cited: 6
Assessing the intention to adopt computational intelligence in interactive marketing
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103765-103765
Closed Access | Times Cited: 5
From crisis to prosperity: Leveraging robots, artificial intelligence, and service automation for sustainable tourism in Zimbabwe
Option Takunda Chiwaridzo, Shingirirai Chiwaridzo
Business Strategy & Development (2024) Vol. 7, Iss. 2
Closed Access | Times Cited: 5
Will AI-enabled Conversational Agents Acting as Digital Employees Enhance Employee Job Identity?
Wenting Wang, Rick D. Hackett, Norm Archer, et al.
Information & Management (2025), pp. 104099-104099
Open Access
A localized and humanized approach to chatbot banking companions: implications for financial managers
Richa Misra, Garima Malik, Pratibha Singh
Management Decision (2025)
Closed Access
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