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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Human–Chatbot Interaction Impairs Charitable Giving: The Role of Moral Judgment
Yuanyuan Zhou, Zhuoying Fei, Yuanqiong He, et al.
Journal of Business Ethics (2022) Vol. 178, Iss. 3, pp. 849-865
Closed Access | Times Cited: 60

Showing 1-25 of 60 citing articles:

Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Xuedong Liang, Gengxuan Guo, Lingli Shu, et al.
Tourism Management (2022) Vol. 92, pp. 104564-104564
Closed Access | Times Cited: 124
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 79
Exploring the Potential of Chatbots in Extending Tourists’ Sustainable Travel Practices
Gilang Maulana Majid, Iis Tussyadiah, Yoo Ri Kim
Journal of Travel Research (2024)
Open Access | Times Cited: 16
Leveraging AI in CSR: How social-oriented chatbots influence Chinese consumers’ supportive actions via dialogic communication
Yangzhi Jiang, Yang Cheng, Yuan Wang
Public Relations Review (2025) Vol. 51, Iss. 1, pp. 102541-102541
Open Access | Times Cited: 2
The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective
Lishan Xie, Shaohui Lei
International Journal of Hospitality Management (2022) Vol. 107, pp. 103312-103312
Closed Access | Times Cited: 56
Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda
Abdulla M. Alsharhan, Mostafa Al‐Emran, Khaled Shaalan
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 10232-10244
Closed Access | Times Cited: 25
The Buffering Role of Workplace Mindfulness: How Job Insecurity of Human-Artificial Intelligence Collaboration Impacts Employees’ Work–Life-Related Outcomes
Tung‐Ju Wu, Yuan Liang, Yushu Wang
Journal of Business and Psychology (2024) Vol. 39, Iss. 6, pp. 1395-1411
Closed Access | Times Cited: 15
Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda
Clara Suraña‐Sánchez, Maria Elena Aramendia‐Muneta
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 12
Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers
Defeng Yang, Jiaen Zhang, Yu Sun, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103859-103859
Closed Access | Times Cited: 12
Ascribing consciousness to artificial intelligence: human-AI interaction and its carry-over effects on human-human interaction
Rose E. Guingrich, Michael S. A. Graziano
Frontiers in Psychology (2024) Vol. 15
Open Access | Times Cited: 11
A Review of Artificial Intelligence, Algorithms, and Robots Through the Lens of Stakeholder Theory
Michael Matthews, Runkun Su, Lindsey Yonish, et al.
Journal of Management (2025)
Closed Access | Times Cited: 1
Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Tao Zhang, Chao Feng, Hui Chen, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2277-2292
Closed Access | Times Cited: 28
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style
Canmian Liu, Lishan Xie
International Journal of Hospitality Management (2023) Vol. 114, pp. 103566-103566
Closed Access | Times Cited: 18
Shedding Light on the Adverse Spillover Effects of Work-Family Conflict on Unethical Sales Behaviors at Work: A Daily Diary Study
Shaohui Lei
Journal of Business Ethics (2023) Vol. 190, Iss. 2, pp. 399-411
Open Access | Times Cited: 17
Abstract or concrete? The effects of language style and service context on continuous usage intention for AI voice assistants
Lan Hai, Xiaofei Tang, Yong Ye, et al.
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 7
How to make busy individuals donate more? The matching effect of charitable appeals and busyness on willingness to donate
Chundong Zheng, Xinru Liu, Shuqin Liu
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103803-103803
Closed Access | Times Cited: 7
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention
Xiaoxin Liu, Cheng‐Yue Yin, Meng-Ran Li
International Journal of Hospitality Management (2024) Vol. 122, pp. 103819-103819
Closed Access | Times Cited: 6
The Influence of Motive Attributions for Destination Social Responsibility on Residents’ Empowerment and Quality of Life
Lujun Su, Xiaojie Yang, Scott R. Swanson
Journal of Travel Research (2022) Vol. 62, Iss. 8, pp. 1737-1754
Closed Access | Times Cited: 25
Investigating senders’ switching intention to smart lockers: An extension of push-pull-mooring model
Liuyan Chen, Pengkun Wu, Yudan Dou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103414-103414
Closed Access | Times Cited: 16
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
Siran Wang, Qiang Yan, Lingli Wang
Electronic Commerce Research (2023)
Closed Access | Times Cited: 16
How about non-human tour guides? The influence of AI tour guides’ dress and conversation style on the intention of consumers to continue using them
Yuchen Wang, Meng­meng Song, Rui Guo, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 849-862
Closed Access | Times Cited: 16
Will Customers’ Understanding of the Trolley Dilemma Hinder Their Adoption of Robotaxi?
Susan Jia, Jiaying Ding
Sustainability (2024) Vol. 16, Iss. 7, pp. 2977-2977
Open Access | Times Cited: 5
Effect of Gratitude Expression of AI Chatbot on Willingness to Donate
Min Namkoong, Gain Park, YounJung Park, et al.
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 20, pp. 6647-6658
Closed Access | Times Cited: 11
Why Female Virtual Conversational Agents Exhibit Greater Social Presence: Insights From the Stereotype Content Model
Kristina Nickel, Caroline Meyer
Journal of Consumer Behaviour (2025)
Open Access
Leveraging Artificial Intelligence–Powered Chatbots for Nonprofit Organizations: Examining the Antecedents and Outcomes of Chatbot Trust and Social Media Engagement
Yang Cheng, Yuan Wang
(2025) Vol. 30, Iss. 1
Open Access
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