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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective
Yllka Azemi, Wilson Ozuem, Kerry E. Howell
Psychology and Marketing (2020) Vol. 37, Iss. 4, pp. 564-577
Open Access | Times Cited: 80

Showing 1-25 of 80 citing articles:

From “touch” to a “multisensory” experience: The impact of technology interface and product type on consumer responses
Anubhav Mishra, Anuja Shukla, Nripendra P. Rana, et al.
Psychology and Marketing (2020) Vol. 38, Iss. 3, pp. 385-396
Open Access | Times Cited: 144
“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services
Sk Abu Khalek, Debasmita Dey, Anirban Chakraborty, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104221-104221
Closed Access | Times Cited: 2
Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews
Muhammad Naeem, Wilson Ozuem
Information Technology and People (2021) Vol. 35, Iss. 7, pp. 2140-2166
Open Access | Times Cited: 62
Two decades of brand hate research: a review and research agenda
Ramesh Kumar, Charles Jebarajakirthy, Haroon Iqbal Maseeh, et al.
Marketing Intelligence & Planning (2023) Vol. 41, Iss. 6, pp. 763-789
Closed Access | Times Cited: 28
Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture
Gomaa Agag, Baseer Ali Durrani, Ziad H. Abdelmoety, et al.
Journal of Business Research (2023) Vol. 170, pp. 114303-114303
Open Access | Times Cited: 25
Navigating the nuances of negative WOM strategic crisis responses and emotional mediation in corporate communications
Zhang Fei, Lizhi Ouyang, Yi Zhang, et al.
Current Psychology (2025)
Closed Access | Times Cited: 1
Determinants of online brand communities’ and millennials’ characteristics: A social influence perspective
Wilson Ozuem, Michelle Willis, Kerry E. Howell, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 5, pp. 794-818
Open Access | Times Cited: 47
Effects of online brand communities on millennials' brand loyalty in the fashion industry
Wilson Ozuem, Michelle Willis, Kerry E. Howell, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 5, pp. 774-793
Open Access | Times Cited: 44
Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels
Yllka Azemi, Wilson Ozuem, Ria Wiid, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102944-102944
Open Access | Times Cited: 31
Anti-Brand Activism in the Collectivist Orientation: The Case of Online-Consumers-Run Communities
Hai‐Ninh Do, Ngoc Bich, Tra My Nguyen, et al.
Journal of Promotion Management (2024) Vol. 30, Iss. 5, pp. 811-841
Closed Access | Times Cited: 6
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 5
Let it flow: the role of seamlessness and the optimal experience on consumer word of mouth in omnichannel marketing
Paula Rodríguez–Torrico, Rebeca San José Cabezudo, Sonia San Martín Gutiérrez, et al.
Journal of Research in Interactive Marketing (2021) Vol. 17, Iss. 1, pp. 1-18
Open Access | Times Cited: 35
The influence of humor in advertising: Explaining the effects of humor in two‐sided messsages
Martin Eisend
Psychology and Marketing (2021) Vol. 39, Iss. 5, pp. 962-973
Closed Access | Times Cited: 32
Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Tao Zhang, Chao Feng, Hui Chen, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2277-2292
Closed Access | Times Cited: 25
What makes consumers repeat consumption internet celebrity restaurant?
Jianxiong Tang, Xie Li-ping, Qiao Sun, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4073-4098
Closed Access | Times Cited: 14
A logistics book hidden in a linguistics library shelf: a qualitative examination of how resource constraints manifest in library operations
Raphael Aryee, Atia Alpha Alfa
Discover Education (2025) Vol. 4, Iss. 1
Open Access
When and why does corporate hypocrisy trigger vindictive customer behavior? The moderating role of self-construal
Junghyun Kim, Won‐Moo Hur
Journal of Product & Brand Management (2025)
Closed Access
Consumer guilt and green banking services
Burhanudin Burhanudin, Ronny Ronny, Ellen Theresia Sihotang
International Journal of Consumer Studies (2020) Vol. 45, Iss. 1, pp. 38-53
Closed Access | Times Cited: 37
Coping with multiple identities related to meat consumption
Louise Randers, Alice Grønhøj, John Thøgersen
Psychology and Marketing (2020) Vol. 38, Iss. 1, pp. 159-182
Closed Access | Times Cited: 34
Understanding seller resistance to digital device recycling platform: An innovation resistance perspective
Zhenya Tang, Leida Chen
Electronic Commerce Research and Applications (2021) Vol. 51, pp. 101114-101114
Closed Access | Times Cited: 30
The Impact of Customer Satisfaction with EWOM and Brand Equity on E-Commerce Purchase Intention in Indonesia Moderated by Culture
Angga Febrian, Muhtad Fadly
Binus Business Review (2021) Vol. 12, Iss. 1, pp. 41-51
Open Access | Times Cited: 27
Gauging customers’ negative disconfirmation in online post-purchase behaviour: The moderating role of service recovery
Muhammad Mazhar, Ding Hooi Ting, Amir Zaib Abbasi, et al.
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 20
The dark side of virtual agents: Ohhh no!
Rania B. Mostafa, Cristiana Raquel Lages, Ahmed Shaalan
International Journal of Information Management (2023) Vol. 75, pp. 102721-102721
Closed Access | Times Cited: 11
The psychology of frustration: Appraisals, outcomes, and service recovery
Helena V. González‐Gómez, Sarah Hudson, Aude Rychalski
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1550-1575
Closed Access | Times Cited: 26
Describing brown as green: an examination of the relationship between greenwashing and consumer negative emotive outcomes
Sayibu Ibrahim Nnindini, Justice Boateng Dankwah
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 3
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