Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Expectations and beyond: The nexus of AI instrumentality and brand credibility in voice assistant retention using extended expectation‐confirmation model
Ezlika M. Ghazali, Dilip S. Mutum, Na Kai Lun
Journal of Consumer Behaviour (2023) Vol. 23, Iss. 2, pp. 655-675
Open Access | Times Cited: 20

Showing 20 citing articles:

Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust
Saif Ahmed, Norzalita Abd Aziz
International Journal of Human-Computer Interaction (2024), pp. 1-20
Closed Access | Times Cited: 9
The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI
Luis Matosas-López
Journal of Marketing Analytics (2024)
Closed Access | Times Cited: 8
LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, et al.
Lecture notes in computer science (2025), pp. 217-233
Closed Access | Times Cited: 1
Chatbot dynamics: trust, social presence and customer satisfaction in AI-driven services
Badrea Al Oraini
Deleted Journal (2025)
Open Access
A localized and humanized approach to chatbot banking companions: implications for financial managers
Richa Misra, Garima Malik, Pratibha Singh
Management Decision (2025)
Closed Access
Easing AI-advertising aversion: how leadership for the greater good buffers negative response to AI-generated ads
Sean Sands, Vlad Demsar, Carla Ferraro, et al.
International Journal of Advertising (2025), pp. 1-21
Open Access
Examining generative AI user continuance intention based on the SOR model
Tao Zhou, Xinjie Ma
Aslib Journal of Information Management (2025)
Closed Access
Nexus between generative AI engagement, quality and expectation formation: an application of expectation–confirmation theory
Mai Nguyen, Ankit Mehrotra, Ashish Malik, et al.
Journal of Enterprise Information Management (2025)
Closed Access
The role of personalization and emotional attachment on privacy calculus: an empirical study of intelligent voice assistant
Le Zhang, Hafizah Omar Zaki, Sharizal Hashim, et al.
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
An Integrated Model of Smartphone Continuance Intention: Income Effect
Xiaotong Liu, Lu Xu, Heng Xie, et al.
Information Systems Management (2025), pp. 1-18
Closed Access
Speak and shop! Transforming retail experience with AI voice assistants
Ziqiang Wu, Eugene Cheng-Xi Aw, Garry Wei–Han Tan, et al.
Internet Research (2025)
Closed Access
Proposal of a Structural Model to Analyze the Impact of Brand Trust on Consumer Adoption and Behavior With Chatbots
Luis Matosas-López
Advances in business strategy and competitive advantage book series (2024), pp. 236-253
Closed Access | Times Cited: 2
Exploring the Impact of Technology Readiness and Innovation Resistance on User Adoption of Autonomous Delivery Vehicles
Tu Lyu, Kai-Cheng Huang, Hao Chen
International Journal of Human-Computer Interaction (2024), pp. 1-21
Closed Access | Times Cited: 2
The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce: extended expectation confirmation theory
Arta Moro Sundjaja, Prio Utomo, Fredella Colline
Journal of Science and Technology Policy Management (2024)
Closed Access | Times Cited: 1
Factors Influencing Customer Satisfaction in Online Shopping Among Non-Resident Students of UiTM Cawangan Terengganu

Asian Journal of Research in Education and Social Sciences (2024)
Open Access
Speak, search, and stay: determining customers' intentions to use voice-controlled artificial intelligence (AI) for finding suitable hotels and resorts
Selim Ahmed, Ujjal Yaman Chowdhury, Dewan Mehrab Ashrafi, et al.
Journal of Hospitality and Tourism Insights (2024)
Closed Access
Generative AI as a catalyst for HRM practices: mediating effects of trust
KDV Prasad, Tanmoy De
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access
Exploring the determinants of patients’ continuance intentions in online health communities from the network effects perspective
Aihui Ye, Runtong Zhang, Hongmei Zhao
Health Informatics Journal (2024) Vol. 30, Iss. 4
Open Access
Exploring Factors Influencing Continuance Intention of Pre-Service Teachers in Using Generative Artificial Intelligence
Wennan Zheng, Zhiji Ma, Jingwen Sun, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-14
Closed Access
Decoding the Factors of Artificial Intelligence Mobile Banking Continuance Usage: The Nexus Between AI Characters and Usage Experience
Muhammed Jisham, Vanitha Selvaraj, Abin John
International Journal of Human-Computer Interaction (2024), pp. 1-14
Closed Access
Investor’s satisfaction in artificial intelligence-supported share trading apps: mediation and parallel moderation analysis
Shubham Gupta, Anurag Singh
International Studies of Management and Organization (2024), pp. 1-25
Closed Access
Page 1

Scroll to top