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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure
Li Cheng
Journal of Consumer Behaviour (2022) Vol. 22, Iss. 1, pp. 67-81
Closed Access | Times Cited: 33

Showing 1-25 of 33 citing articles:

Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access | Times Cited: 1
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
Fateh Mohd Khan, Mohammad Anas, S.M. Fatah Uddin
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 21
Social cognition of humanoid robots on customer tolerance of service failure
Ying Chang, Chu-Bing Zhang, Tiange Li, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 7, pp. 2347-2366
Closed Access | Times Cited: 18
Service chatbot: Co-citation and big data analysis toward a review and research agenda
Sae Eun Lee, Naan Ju, Kyu‐Hye Lee
Technological Forecasting and Social Change (2023) Vol. 194, pp. 122722-122722
Open Access | Times Cited: 17
Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
Qian Hu, Zhao Pan
Electronic Commerce Research and Applications (2024) Vol. 65, pp. 101398-101398
Closed Access | Times Cited: 6
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ke Ma, Xiaojie Duan, Xiaoye Fu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-20
Closed Access | Times Cited: 5
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103857-103857
Closed Access | Times Cited: 5
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
Human vs. robot service provider agents in service failures: comparing customer dissatisfaction and the mediating role of forgiveness and service recovery expectation
Zuwen Huang, Ada Lo
Information Technology & Tourism (2025)
Open Access
Giving pleasure or avoiding risk: how social closeness shapes givers’ gift choice
Yan Gong, Lei Zhao, Wenjuan Guo, et al.
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
Talking the talk: how AI voice assistants’ apology styles shape consumer satisfaction in service recovery
Yujie Chen, Yunjiao Mao
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
The Sustainable Kitchen of Tomorrow
Poonam
Advances in computational intelligence and robotics book series (2025), pp. 281-296
Closed Access
Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework
Shibo Xu, X Zhang, R Kim, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104028-104028
Closed Access | Times Cited: 4
A meta-analysis of anthropomorphism of artificial intelligence in tourism
Yanping Yu, Janet Z. Yang, Zhuanzhuan Sun, et al.
Asia Pacific Journal of Tourism Research (2025), pp. 1-19
Closed Access
The golden zone of AI’s emotional expression in frontline chatbot service failures
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Internet Research (2024)
Closed Access | Times Cited: 3
Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions
Nancy V. Wünderlich, Markus Blut, Christian Brock
Journal of Product Innovation Management (2024)
Open Access | Times Cited: 2
Exploring AI technology and consumer behavior in retail interactions
Maria Petrescu, Anjala S. Krishen, John T. Gironda, et al.
Journal of Consumer Behaviour (2024)
Closed Access | Times Cited: 2
EXPRESS: GENDER STEREOTYPING IN ROBOT SERVICE FAILURES
Huiling Huang, Faye Feier Chen, Stephanie Q. Liu
Journal of Hospitality & Tourism Research (2024)
Closed Access | Times Cited: 2
Unveiling the Dynamics of Human Decision-Making: From Strategies to False Beliefs in Collaborative Human-Robot Co-Learning Tasks
Rajul Kumar, Yanshu Huang, Ningshi Yao
(2024), pp. 632-636
Open Access | Times Cited: 1
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Jinsheng Cui, Mengwei Zhang, Zhong Jian-an
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 842-872
Closed Access | Times Cited: 4
The robot saw it coming: physical human interference, deservingness, and self-efficacy in service robot failures
Ezgi Merdin‐Uygur, Selcen Öztürkcan
Behaviour and Information Technology (2024), pp. 1-20
Open Access | Times Cited: 1
Consumer forgiveness: A literature review and research agenda
Irem Yoruk, Jen‐Hsien Hsu, Zach W. Y. Lee
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 554-578
Closed Access | Times Cited: 1
Systematic review on consumer forgiveness: Clarifying the domain and future research agenda
Neslişah Özdemir
Business And Management Studies An International Journal (2023) Vol. 11, Iss. 3, pp. 1241-1259
Open Access | Times Cited: 2
Pepper, just show me the way! How robotic shopping assistants should look and act
Nobuyuki Fukawa, Yu‐Shan Huang, Barry J. Babin
Journal of Consumer Behaviour (2023) Vol. 23, Iss. 3, pp. 1329-1356
Closed Access | Times Cited: 2
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