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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
Martin Mende, Maura L. Scott, Jenny van Doorn, et al.
Journal of Marketing Research (2019) Vol. 56, Iss. 4, pp. 535-556
Open Access | Times Cited: 809

Showing 26-50 of 809 citing articles:

How artificial intelligence will affect the future of retailing
Abhijit Guha, Dhruv Grewal, Praveen K. Kopalle, et al.
Journal of Retailing (2021) Vol. 97, Iss. 1, pp. 28-41
Closed Access | Times Cited: 209
Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham, et al.
Journal of Service Research (2021) Vol. 24, Iss. 3, pp. 329-353
Closed Access | Times Cited: 209
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience
Anne L. Roggeveen, Dhruv Grewal, Elisa B. Schweiger
Journal of Retailing (2019) Vol. 96, Iss. 1, pp. 128-137
Open Access | Times Cited: 200
Traveling with Companions: The Social Customer Journey
Ryan Hamilton, Rosellina Ferraro, Kelly L. Haws, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 68-92
Open Access | Times Cited: 199
Frontline robots in tourism and hospitality: service enhancement or cost reduction?
Daniel Belanche, Luis V. Casaló, Carlos Flavián
Electronic Markets (2020) Vol. 31, Iss. 3, pp. 477-492
Open Access | Times Cited: 199
Service Robots in the Healthcare Sector
Jane Holland, Liz Kingston, C.T. McCarthy, et al.
Robotics (2021) Vol. 10, Iss. 1, pp. 47-47
Open Access | Times Cited: 198
Artificial Intelligence Coaches for Sales Agents: Caveats and Solutions
Xueming Luo, Marco Shaojun Qin, Zheng Fang, et al.
Journal of Marketing (2020) Vol. 85, Iss. 2, pp. 14-32
Closed Access | Times Cited: 195
Urban Artificial Intelligence: From Automation to Autonomy in the Smart City
Federico Cugurullo
Frontiers in Sustainable Cities (2020) Vol. 2
Open Access | Times Cited: 194
Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective
Erik Hermann
Journal of Business Ethics (2021) Vol. 179, Iss. 1, pp. 43-61
Open Access | Times Cited: 188
Artificial intelligence: disrupting what we know about services
Dora E. Bock, Jeremy S. Wolter, O. C. Ferrell
Journal of Services Marketing (2020) Vol. 34, Iss. 3, pp. 317-334
Closed Access | Times Cited: 187
The future of service: The power of emotion in human-robot interaction
Stephanie Hui-Wen Chuah, Chung-En Yu
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102551-102551
Open Access | Times Cited: 184
Replaced by a Robot: Service Implications in the Age of the Machine
Fraser McLeay, Victoria‐Sophie Osburg, Vignesh Yoganathan, et al.
Journal of Service Research (2020) Vol. 24, Iss. 1, pp. 104-121
Open Access | Times Cited: 183
Authentically Fake? How Consumers Respond to the Influence of Virtual Influencers
Chen Lou, Siu Ting Josie Kiew, Tao Chen, et al.
Journal of Advertising (2022) Vol. 52, Iss. 4, pp. 540-557
Closed Access | Times Cited: 180
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Yuping Liu–Thompkins, Shintaro Okazaki, Hairong Li
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1198-1218
Open Access | Times Cited: 179
Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking
Oscar Hengxuan, Doğan Gürsoy, G. Christina
Journal of Travel Research (2020) Vol. 61, Iss. 1, pp. 170-185
Closed Access | Times Cited: 173
Robot with humanoid hands cooks food better?
Dong Zhu, Ya Ping Chang
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 3, pp. 1367-1383
Closed Access | Times Cited: 169
The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
Christina Soyoung Song, Youn‐Kyung Kim
Journal of Business Research (2022) Vol. 146, pp. 489-503
Open Access | Times Cited: 169
Leveraging “human-likeness” of robotic service at restaurants
Lu Lu, Pei Zhang, Tingting Zhang
International Journal of Hospitality Management (2020) Vol. 94, pp. 102823-102823
Closed Access | Times Cited: 168
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Jinsoo Hwang, Ja Young Choe, Heather Markham Kim, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103050-103050
Closed Access | Times Cited: 166
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
Vignesh Yoganathan, Victoria‐Sophie Osburg, Werner H. Kunz, et al.
Tourism Management (2021) Vol. 85, pp. 104309-104309
Open Access | Times Cited: 163
Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities
Praveen K. Kopalle, Manish Gangwar, Andreas Kaplan, et al.
International Journal of Research in Marketing (2021) Vol. 39, Iss. 2, pp. 522-540
Open Access | Times Cited: 160
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Glenn McCartney, Andrew Charles Mccartney
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 12, pp. 3835-3851
Closed Access | Times Cited: 156
Service robots: Applying social exchange theory to better understand human–robot interactions
Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz
Tourism Management (2022) Vol. 92, pp. 104537-104537
Closed Access | Times Cited: 156
Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
Alexander P. Henkel, Martina Čaić, Marah Blaurock, et al.
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1131-1148
Open Access | Times Cited: 155
Consumer engagement via interactive artificial intelligence and mixed reality
Eunyoung Sung, Sujin Bae, Dai‐In Danny Han, et al.
International Journal of Information Management (2021) Vol. 60, pp. 102382-102382
Closed Access | Times Cited: 155

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