OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang, Chenglin Gui
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 3, pp. 265-289
Closed Access | Times Cited: 40
Yu Wang, Tao Wang, Chenglin Gui
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 3, pp. 265-289
Closed Access | Times Cited: 40
Showing 26-50 of 40 citing articles:
What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction
Valentina Sommovigo, Lorenzo Filosa, Stevan E. Hobfoll, et al.
Work & Stress (2024), pp. 1-27
Closed Access | Times Cited: 1
Valentina Sommovigo, Lorenzo Filosa, Stevan E. Hobfoll, et al.
Work & Stress (2024), pp. 1-27
Closed Access | Times Cited: 1
The role of social support on frontline employees’ revenge motivation in customer incivility: a case study of the banking industry in an emerging market
Bang Nguyen‐Viet, Phuc My Nguyen
Current Psychology (2024) Vol. 43, Iss. 34, pp. 27377-27392
Closed Access | Times Cited: 1
Bang Nguyen‐Viet, Phuc My Nguyen
Current Psychology (2024) Vol. 43, Iss. 34, pp. 27377-27392
Closed Access | Times Cited: 1
The gloomy side of value co-creation for service employees
Nic S. Terblanché, Barry J. Babin
Journal of Services Marketing (2024) Vol. 38, Iss. 10, pp. 44-65
Open Access | Times Cited: 1
Nic S. Terblanché, Barry J. Babin
Journal of Services Marketing (2024) Vol. 38, Iss. 10, pp. 44-65
Open Access | Times Cited: 1
The Dark Side of Members’ Heterogeneity Within Online Brand Communities and Global Virtual Teams: An Extension to Schwartz’s Value Theory
Sachin Kumar Raut, Sudhir Rana, Sakshi Kathuria, et al.
Journal of Global Marketing (2023) Vol. 36, Iss. 4, pp. 284-302
Closed Access | Times Cited: 3
Sachin Kumar Raut, Sudhir Rana, Sakshi Kathuria, et al.
Journal of Global Marketing (2023) Vol. 36, Iss. 4, pp. 284-302
Closed Access | Times Cited: 3
Losing the meaning of being a socially responsible service worker: Moderating effects of customer and coworker incivility
Wook‐Hee Choi, Se‐Hyung Oh, Kihyon Kim, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 420-430
Closed Access | Times Cited: 3
Wook‐Hee Choi, Se‐Hyung Oh, Kihyon Kim, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 420-430
Closed Access | Times Cited: 3
Analyzing review studies of the recent development in hospitality
Rob Law, Sirong Chen, Xiaonan Li, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2086-2106
Closed Access | Times Cited: 3
Rob Law, Sirong Chen, Xiaonan Li, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2086-2106
Closed Access | Times Cited: 3
Transformational leadership style and psychological safety to meaningful work: moderating role customer incivility
Md Karim Rabiul, Rashed Al Karim, Harun Or Rashid
Journal of Management Development (2023) Vol. 43, Iss. 1, pp. 49-67
Closed Access | Times Cited: 3
Md Karim Rabiul, Rashed Al Karim, Harun Or Rashid
Journal of Management Development (2023) Vol. 43, Iss. 1, pp. 49-67
Closed Access | Times Cited: 3
Sleepless nights at work: examining the mediating role of insomnia in customer mistreatment
Jeeyoon Jeong, Ji Hoon Lee, Steven J. Karau
Baltic Journal of Management (2024) Vol. 19, Iss. 3, pp. 308-326
Closed Access
Jeeyoon Jeong, Ji Hoon Lee, Steven J. Karau
Baltic Journal of Management (2024) Vol. 19, Iss. 3, pp. 308-326
Closed Access
Ảnh hưởng của sự khiếm từ khách hàng lên hiệu suất dịch vụ ngành ngân hàng Việt Nam: Vai trò trung gian của kiệt quệ cảm xúc và động lực trả thù của nhân viên
Bang Nguyen‐Viet, Thạc Đặng Văn
Tạp chí Kinh tế và Phát triển (2024), pp. 32-41
Closed Access
Bang Nguyen‐Viet, Thạc Đặng Văn
Tạp chí Kinh tế và Phát triển (2024), pp. 32-41
Closed Access
The Impact of Lecturer Incivility on Student Academic Performance and the Role of Social Support in Vietnamese Higher Education
Bang Nguyen‐Viet, Phuc My Nguyen
SAGE Open (2024) Vol. 14, Iss. 4
Open Access
Bang Nguyen‐Viet, Phuc My Nguyen
SAGE Open (2024) Vol. 14, Iss. 4
Open Access
Well-Being and Performance in the Hotel Industry: A Multilevel Perspective
Yao‐Chin Wang, David S. Martin, Muzaffer Uysal
International handbooks of quality-of-life (2023), pp. 487-499
Closed Access | Times Cited: 1
Yao‐Chin Wang, David S. Martin, Muzaffer Uysal
International handbooks of quality-of-life (2023), pp. 487-499
Closed Access | Times Cited: 1
Customer incivility: cause and effect in the food and beverage industry in Vietnam
Bang Nguyen‐Viet, Nguyen My Phuc
Evidence-based HRM a Global Forum for Empirical Scholarship (2023)
Closed Access | Times Cited: 1
Bang Nguyen‐Viet, Nguyen My Phuc
Evidence-based HRM a Global Forum for Empirical Scholarship (2023)
Closed Access | Times Cited: 1
Turist Rehberlerine Yönelik Turist Nezaketsizliği ve Rehberlerin Nezaketsiz Davranışlara İlişkin Tepkileri
Nuray TETİK DİNÇ, Arzu BALIKOĞLU, Hasret ULUSOY
Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (2022), Iss. 49, pp. 100-117
Open Access | Times Cited: 1
Nuray TETİK DİNÇ, Arzu BALIKOĞLU, Hasret ULUSOY
Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (2022), Iss. 49, pp. 100-117
Open Access | Times Cited: 1
Effects of Workplace Incivility on Emotional Exhaustion, Perpetrated Incivility, Service Sabotage and Work-Family Conflict : Focus on Employees of a Restaurant in a Deluxe Hotel
Yun Ju Jo, Hye Hyun Yoon
Journal of the East Asian Society of Dietary Life (2023) Vol. 33, Iss. 2, pp. 137-148
Closed Access
Yun Ju Jo, Hye Hyun Yoon
Journal of the East Asian Society of Dietary Life (2023) Vol. 33, Iss. 2, pp. 137-148
Closed Access
Ağırlama Sektöründe Gayri-Medeni Davranışların Literatürdeki Gelişim Süreci
Yakup Kemal Özekici
Journal of Business Management and Economic Research (2022)
Open Access
Yakup Kemal Özekici
Journal of Business Management and Economic Research (2022)
Open Access
