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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 72

Showing 26-50 of 72 citing articles:

Sequential mediator and moderator model of intention for the implementation of chatbots in Malaysian government agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah
Journal of Decision System (2025) Vol. 34, Iss. 1
Closed Access
Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
Xin Liu, Lu Zhang, Michael S. Lin, et al.
International Journal of Contemporary Hospitality Management (2025)
Closed Access
I'm Learning and Improving! The Impact of Learning Evidence on Customer Tolerance of Chatbot Service Failure
Wengang Liu, Xuan Qiu, Ke Ma
(2025)
Closed Access
Understanding AI-enabled conversational agent customer experiences in religious tourism
Abdulaziz Abdullah Mughiran Alharbi, Ameet Pandit, Philip J. Rosenberger, et al.
Journal of Islamic marketing (2025)
Closed Access
Artificial Intelligence and Consumer Experience: How to Leverage AI Technology to Enhance Marketing Effectiveness
语童 江
E-Commerce Letters (2025) Vol. 14, Iss. 03, pp. 250-255
Closed Access
Human vs. AI: Does AI learning assistant enhance students’ innovation behavior?
Lijuan Luo, Jianguo Hu, Yujie Zheng, et al.
Education and Information Technologies (2025)
Closed Access
Airline chatbot: examining the response of outcome- and process-focused individuals for customer service requests
Bobbie Rathjens, Lu Zhang, JaeMin Cha
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Using a Two-Stage Method to Understand the Critical Factors Influencing Customers’ Intention to Switch from Traditional to Artificial Intelligence Based Banking Services: A Perspective Based on the Push–Pull–Mooring Model
Jiunn-Woei Lian, C. Li
Computers in Human Behavior (2025), pp. 108645-108645
Closed Access
Eye movements and user emotional experience: a study in interface design
Ningna Sun, Yufei Jiang
Frontiers in Psychology (2025) Vol. 16
Open Access
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 5, pp. 790-807
Closed Access | Times Cited: 4
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
International Journal of Hospitality Management (2024) Vol. 123, pp. 103889-103889
Closed Access | Times Cited: 3
The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon
Lilei Wang, Junyang Xiao, Zeyuan Luo, et al.
Tourism Management Perspectives (2024) Vol. 53, pp. 101299-101299
Closed Access | Times Cited: 2
Encountering robots: Customers’ autonomous behaviors in tourism services
Jingyu Liu, Yibei Li, Weiwei Li, et al.
Tourism Management (2024) Vol. 106, pp. 105027-105027
Closed Access | Times Cited: 2
Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.
Assoc. Prof. Dr. Wael Abd El Naby
International Journal for Tourism, Archaeology and Hospitality (2024) Vol. 4, Iss. 1, pp. 186-212
Open Access | Times Cited: 1
Tourists and artificial intelligence-LLM interaction: the power of forgiveness
Sandra María Correia Loureiro, João Guerreiro, Enav Friedmann, et al.
Current Issues in Tourism (2024), pp. 1-19
Closed Access | Times Cited: 1
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model
Qingjin Lin, Lyuqi He
International Journal of Hospitality Management (2024) Vol. 123, pp. 103947-103947
Closed Access | Times Cited: 1
Expectancy Violations and Discontinuance Behavior in Live-Streaming Commerce: Exploring Human Interactions with Virtual Streamers
Yanhong Chen, Xiangxia Li
Behavioral Sciences (2024) Vol. 14, Iss. 10, pp. 920-920
Open Access | Times Cited: 1
The Role of AI-Based Destination Chatbots in Satisfaction, Continued Usage Intention, and Visit Intention: A Study from Quito, Ecuador
Miguel Orden-Mejía, Mauricio Carvache‐Franco, Assumpció Huertas, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-16
Closed Access | Times Cited: 1
Transforming to a Sustainable Visitor Economy With Information Systems
Brad McKenna, Wenjie Cai, Tuure Tuunanen
Information Systems Journal (2024)
Closed Access | Times Cited: 1
What makes an AI-themed hotel successful? New evidence from a sequential research design
Bowen Yi, Da Shi, Gang Li
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 1
ADVANCING HUMAN-COMPUTER INTERACTION: EXPLORING THE FRONTIERS OF ARTIFICIAL EMOTIONAL INTELLIGENCE IN INTERACTIVE SYSTEMS AND ITS IMPLICATIONS FOR SOCIETAL INTEGRATION
Saman Javed
NUST Business Review (2024) Vol. 6, Iss. 1
Open Access | Times Cited: 1
The power of emotions: combining emotional attachment theory (EAT) and the technology acceptance model (TAM) to predict consumers’ intention to use interactive technologies (ITs) at tourism destinations
Sehar Nafees, Sujood Sujood
Tourism Recreation Research (2024), pp. 1-18
Closed Access | Times Cited: 1
Does your company have the right influencer? Influencer type and tourism brand personality
Jin Zhang, Zhuoyan Shao, Kui Wang
Tourism Management (2024) Vol. 107, pp. 105079-105079
Closed Access | Times Cited: 1
The impact of artificial intelligence on global energy vulnerability
Qingyuan Zhu, Chenhao Sun, Chengzhen Xu, et al.
Economic Analysis and Policy (2024)
Closed Access | Times Cited: 1
Should chatbots use dialects? Exploring the influence mechanism of chatbot language form on value co-creation intention
Jun Li, Shuaifang Liu, Yiyan Wang, et al.
Current Issues in Tourism (2024), pp. 1-18
Closed Access | Times Cited: 1

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