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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Online public response to a service failure incident: Implications for crisis communications
Lijuan Su, Светлана Степченкова, Andrei Kirilenko
Tourism Management (2019) Vol. 73, pp. 1-12
Closed Access | Times Cited: 61

Showing 26-50 of 61 citing articles:

Hotel employee perceived crisis shocks: Conceptual and scale development
Chaowu Xie, Jiangchi Zhang, Yanying Chen, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 361-374
Open Access | Times Cited: 15
Exploring social media usage in improving public perception on workplace violence against healthcare workers
Ying Lian, Xuefan Dong
Technology in Society (2021) Vol. 65, pp. 101559-101559
Closed Access | Times Cited: 18
Impact of reputation on hospitality profitability: impact of service failure online exposure on revenue performance – evidence from the hotel industry in China
Zhisheng Wang, Xiang Lin, Huiying Li
Tourism Review (2023) Vol. 78, Iss. 6, pp. 1387-1413
Closed Access | Times Cited: 7
Public risk perception of cruise travel on social media: A collective sensemaking perspective
Yaxin Zheng, Lijuan Su, Qiuju Luo, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 473-481
Open Access | Times Cited: 7
Time Series Analysis of Online Public Opinions in Colleges and Universities and its Sustainability
Wei He, Yuan Fang, Reza Malekian, et al.
Sustainability (2019) Vol. 11, Iss. 13, pp. 3546-3546
Open Access | Times Cited: 20
An audit of NSW legislation and policy on the government’s public communications in languages other than English
Alexandra Grey, Alyssa A. Severin
Griffith Law Review (2021) Vol. 30, Iss. 1, pp. 122-147
Open Access | Times Cited: 17
Exploring Secondary Crisis Response Strategies for Airlines Experiencing Low-Responsibility Crises: An Extension of the Situational Crisis Communication Theory
Xi Yu Leung, Laurie Wu, Jie Sun
Journal of Travel Research (2022) Vol. 62, Iss. 4, pp. 878-892
Closed Access | Times Cited: 12
Unpacking the black box: An investigation of online crisis communication patterns among stakeholders in the NIMBY conflict
Chen Shen, Yang Wang, Alfred Tat‐Kei Ho
Cities (2022) Vol. 132, pp. 104098-104098
Closed Access | Times Cited: 12
Public Relations and Social Media for Effective Crisis Communication Management
Kamaldin Abdulsalam Babatunde
Jurnal Bina Praja (2022) Vol. 14, Iss. 3, pp. 543-553
Open Access | Times Cited: 11
#BoycottMurree campaign on twitter: Monitoring public response to the negative destination events during a crisis
Adnan Muhammad Shah, Nadja Schweiggart
International Journal of Disaster Risk Reduction (2023) Vol. 92, pp. 103734-103734
Closed Access | Times Cited: 6
Spread the Word: Secondary Crisis Communication of Unethical Destination Incidents via Social Media
Wen-Qi Ruan, Yan Zhou, Yong-Quan Li, et al.
Journal of Travel Research (2023) Vol. 63, Iss. 7, pp. 1724-1740
Closed Access | Times Cited: 6
Are all tourism review information on the platforms equally useful?
Yuguo Tao, Zehai He, Gang Wu, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 102-111
Closed Access | Times Cited: 6
Communication for destinations’ image in crises and disasters: a review and future research agenda
María del Pilar Pascual-Fraile, Pilar Talón Ballestero, Teresa Villacé-Molinero, et al.
Tourism Review (2022) Vol. 79, Iss. 7, pp. 1385-1407
Closed Access | Times Cited: 9
Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening
Miaohong Huang, Eyun‐Jung Ki
Public Relations Review (2023) Vol. 49, Iss. 5, pp. 102389-102389
Closed Access | Times Cited: 5
Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness
Halima Habuba Mohamed, Yongjun Li, Usman Ghani, et al.
SAGE Open (2021) Vol. 11, Iss. 1
Open Access | Times Cited: 11
Deciphering social media’s role in tourism during crises: a scientific examination
Cynthia Cândida Corrêa, Héléna Alves, Cristina Estevão
Current Issues in Tourism (2024), pp. 1-24
Closed Access | Times Cited: 1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Xing’an Xu, Juan Liu, Ruiying Cai
Tourism Management (2022) Vol. 93, pp. 104615-104615
Closed Access | Times Cited: 7
An opinion dynamics model for unrelated discrete opinions
Ying Lian, Xuefan Dong
Knowledge-Based Systems (2022) Vol. 251, pp. 109133-109133
Closed Access | Times Cited: 4
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation
Zhang Yu, Yafen Yuan, Bingjia Shao
Electronic Commerce Research and Applications (2022) Vol. 55, pp. 101188-101188
Closed Access | Times Cited: 4
Destination Crisis Management Communications During Uncertainty: The Case of Athens
Christina Karadimitriou, Alkiviadis Panagopoulos
Tourism Planning & Development (2023) Vol. 20, Iss. 2, pp. 301-316
Closed Access | Times Cited: 2
Impact of ByteDance crisis communication strategies on different social media users
ShaoPeng Che, Yuanhang Zhou, Shunan Zhang, et al.
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 2
The influence of zero-fare tours on the host–guest understanding
Libo Yan, Man Tat Cheng
Journal of Hospitality and Tourism Insights (2020) Vol. 4, Iss. 5, pp. 708-721
Closed Access | Times Cited: 5
Is cuteness innocent? Public forgiveness to Theme Park mascots
Lijuan Su, Siyi Hou, Zhang Ye, et al.
Tourism Management Perspectives (2024) Vol. 53, pp. 101287-101287
Closed Access
Strategi Komunikasi Krisis pada Masa Adaptasi Kebiasaan Baru di Bank Bukopin KCP Cianjur
Salbia Salsabila Mulki, Oji Kurniadi
Jurnal Riset Public Relations (2021) Vol. 1, Iss. 1, pp. 71-78
Open Access | Times Cited: 4
Indonesian ministry of tourism and creative economy and the crisis frame related to COVID-19
Justito Adiprasetio, Kunto Adi Wibowo, Muhammad Ilham Fauzi, et al.
PRofesi Humas (2023) Vol. 7, Iss. 2, pp. 177-177
Open Access | Times Cited: 1

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