OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
Xinyu Xing, Mengmeng Song, Yucong Duan, et al.
Technology in Society (2022) Vol. 70, pp. 102049-102049
Closed Access | Times Cited: 51
Xinyu Xing, Mengmeng Song, Yucong Duan, et al.
Technology in Society (2022) Vol. 70, pp. 102049-102049
Closed Access | Times Cited: 51
Showing 26-50 of 51 citing articles:
Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
Linxiang Lv, Minxue Huang, Dawei Guan, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 6, pp. 570-587
Closed Access | Times Cited: 18
Linxiang Lv, Minxue Huang, Dawei Guan, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 6, pp. 570-587
Closed Access | Times Cited: 18
The golden zone of AI’s emotional expression in frontline chatbot service failures
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Internet Research (2024)
Closed Access | Times Cited: 3
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Internet Research (2024)
Closed Access | Times Cited: 3
Effects of customer inoculation on artificial intelligence service failure
Lu Meng, Jiuqi Chen, Mengya Yang, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3
Lu Meng, Jiuqi Chen, Mengya Yang, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
Yun Liu, Xingyuan Wang
International Journal of Hospitality Management (2024) Vol. 124, pp. 103951-103951
Closed Access | Times Cited: 3
Yun Liu, Xingyuan Wang
International Journal of Hospitality Management (2024) Vol. 124, pp. 103951-103951
Closed Access | Times Cited: 3
Logistics service failures and recovery strategies: is the response time or the discount amount more important?
Hasan Emin Gürler, Ramazan Erturgut
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 7, pp. 1299-1329
Closed Access | Times Cited: 2
Hasan Emin Gürler, Ramazan Erturgut
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 7, pp. 1299-1329
Closed Access | Times Cited: 2
The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon
Lilei Wang, Junyang Xiao, Zeyuan Luo, et al.
Tourism Management Perspectives (2024) Vol. 53, pp. 101299-101299
Closed Access | Times Cited: 2
Lilei Wang, Junyang Xiao, Zeyuan Luo, et al.
Tourism Management Perspectives (2024) Vol. 53, pp. 101299-101299
Closed Access | Times Cited: 2
How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement
Binbin Li, Yufei Chang, Luning Liu, et al.
Service Industries Journal (2024), pp. 1-19
Closed Access | Times Cited: 1
Binbin Li, Yufei Chang, Luning Liu, et al.
Service Industries Journal (2024), pp. 1-19
Closed Access | Times Cited: 1
Unpacking service failures in artificial intelligence: future research directions
Ritika Chopra, Seema Bhardwaj, Park Thaichon, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 1
Ritika Chopra, Seema Bhardwaj, Park Thaichon, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 1
Chatbot integration for online shopping: a bibliometric review and future research agenda
N. D. SHARMA, Meenal Arora, Urvashi Tandon, et al.
Information Discovery and Delivery (2024)
Closed Access | Times Cited: 1
N. D. SHARMA, Meenal Arora, Urvashi Tandon, et al.
Information Discovery and Delivery (2024)
Closed Access | Times Cited: 1
Can Information Overload, Information Irrelevance, and Lack of Empathy Influence Government Chatbot Users’ Negative Usage Intentions? A Person-Environment Fit Perspective
Ninghua Sun, Wenshan Guo
(2024)
Closed Access
Ninghua Sun, Wenshan Guo
(2024)
Closed Access
Vertrauen in automatisierte Kundendialoge
Anna Rozumowski, Marc K. Peter
Springer eBooks (2024), pp. 169-188
Closed Access
Anna Rozumowski, Marc K. Peter
Springer eBooks (2024), pp. 169-188
Closed Access
Exploring the Secrets Behind Chatbot Success in Modern Banking
Saurabh Bhattacharya, Babita Singla
Advances in computational intelligence and robotics book series (2024), pp. 297-316
Closed Access
Saurabh Bhattacharya, Babita Singla
Advances in computational intelligence and robotics book series (2024), pp. 297-316
Closed Access
Unpacking the Reasons Shaping Employee Acceptance and Attitudes towards AI Assistant Services in the Hotel Industry: A Behavioral Reasoning Perspective
Tarikul Islam, Erhua Zhou
Advances in management and applied economics (2024), pp. 109-141
Open Access
Tarikul Islam, Erhua Zhou
Advances in management and applied economics (2024), pp. 109-141
Open Access
챗봇의 서비스 회복을 위한 정중한 사과와 유머러스한 사과의 효과 비교
Min Jeong Seo
Journal of the Korean Society of Clothing and Textiles (2024) Vol. 48, Iss. 2, pp. 254-268
Closed Access
Min Jeong Seo
Journal of the Korean Society of Clothing and Textiles (2024) Vol. 48, Iss. 2, pp. 254-268
Closed Access
Retail Chatbots’ Main Themes and Research over Time: A Bibliometric and Content Analysis
Joaquim Pratas, Carla Amorim, Zaíla Oliveira, et al.
Smart innovation, systems and technologies (2024), pp. 87-103
Closed Access
Joaquim Pratas, Carla Amorim, Zaíla Oliveira, et al.
Smart innovation, systems and technologies (2024), pp. 87-103
Closed Access
Adoption of Artificial Intelligence-Enabled Bots in the Healthcare Education Industry
Shromona Neogi, Sayantan Mukherjee, Ajay Verma
Advances in logistics, operations, and management science book series (2024), pp. 332-352
Closed Access
Shromona Neogi, Sayantan Mukherjee, Ajay Verma
Advances in logistics, operations, and management science book series (2024), pp. 332-352
Closed Access
The Impact of Artificial Intelligence in Digital Marketing: Literature Review
Bayan Aljazeeri, Allam Hamdan, Mohammad Kanan
Studies in systems, decision and control (2024), pp. 151-161
Closed Access
Bayan Aljazeeri, Allam Hamdan, Mohammad Kanan
Studies in systems, decision and control (2024), pp. 151-161
Closed Access
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in General Artificial Intelligence Service Recovery: A Mixed Study
Dong Lv, Rui Sun, Qiuhua Zhu, et al.
Systems (2024) Vol. 12, Iss. 10, pp. 430-430
Open Access
Dong Lv, Rui Sun, Qiuhua Zhu, et al.
Systems (2024) Vol. 12, Iss. 10, pp. 430-430
Open Access
The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications
Zuhal ‘Alimul Hadi, Dinda Adriani Siregar, Gitan Sahl Tazakha Wijaya, et al.
Cogent Social Sciences (2024) Vol. 10, Iss. 1
Open Access
Zuhal ‘Alimul Hadi, Dinda Adriani Siregar, Gitan Sahl Tazakha Wijaya, et al.
Cogent Social Sciences (2024) Vol. 10, Iss. 1
Open Access
Drivers and Necessary Conditions for Chatbot Acceptance in the Insurance Industry. Analysis of policyholders’ and professionals’ Perspectives
Jorge de Andrés Sánchez, Jaume Gené-Albesa
Journal of Organizational Computing and Electronic Commerce (2024), pp. 1-28
Open Access
Jorge de Andrés Sánchez, Jaume Gené-Albesa
Journal of Organizational Computing and Electronic Commerce (2024), pp. 1-28
Open Access
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
Hong Ngoc Nguyen, Ngọc Trần Nguyên, Murat Hançer
International Journal of Hospitality Management (2024) Vol. 126, pp. 104028-104028
Closed Access
Hong Ngoc Nguyen, Ngọc Trần Nguyên, Murat Hançer
International Journal of Hospitality Management (2024) Vol. 126, pp. 104028-104028
Closed Access
How to make consumers tolerate robotic service failures
Chundong Zheng, Shuqin Liu, Lingyu Zhao, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104059-104059
Closed Access
Chundong Zheng, Shuqin Liu, Lingyu Zhao, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104059-104059
Closed Access
Evaluación de los robots conversacionales en la comunicación asegurado-asegurador en el mercado español con un modelo de aceptación tecnológica
Jorge de Andrés Sánchez, Jaume Gené-Albesa, Laura González-Vila Puchades
Anales del Instituto de Actuarios Españoles (2023), Iss. 29, pp. 111-135
Open Access | Times Cited: 1
Jorge de Andrés Sánchez, Jaume Gené-Albesa, Laura González-Vila Puchades
Anales del Instituto de Actuarios Españoles (2023), Iss. 29, pp. 111-135
Open Access | Times Cited: 1
Exploring Users’ Responses to mHealth Service Failure—The Moderating Role of Service Failure Type
宇婧 向
Modern Management (2023) Vol. 13, Iss. 04, pp. 331-342
Closed Access
宇婧 向
Modern Management (2023) Vol. 13, Iss. 04, pp. 331-342
Closed Access
ENDÜSTRİYEL PAZARDA SOHBET ROBOTUNUN KULLANIMINA YÖNELİK NİTEL BİR ARAŞTIRMA
E. Dogan, İpek Kazançoğlu
Journal of Business in The Digital Age (2023)
Open Access
E. Dogan, İpek Kazançoğlu
Journal of Business in The Digital Age (2023)
Open Access
