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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

An evidential reasoning-based decision support system for handling customer complaints in mobile telecommunications
Ying Yang, Dong‐Ling Xu, Jianbo Yang, et al.
Knowledge-Based Systems (2018) Vol. 162, pp. 202-210
Open Access | Times Cited: 53

Showing 26-50 of 53 citing articles:

A New Synthesis Combination Rule Based on Evidential Correlation Coefficient
Pengdan Zhang, Ye Tian, Bingyi Kang
IEEE Access (2020) Vol. 8, pp. 39898-39906
Open Access | Times Cited: 10
An Improved Approach for Generation of a Basic Probability Assignment in the Evidence Theory Based on Gaussian Distribution
Shuning Wang, Yongchuan Tang
Arabian Journal for Science and Engineering (2021) Vol. 47, Iss. 2, pp. 1595-1607
Closed Access | Times Cited: 10
A Dynamic Intelligent Recommendation Method Based on the Analytical ER Rule for Evaluating Product Ideas in Large-Scale Group Decision-Making
Yuan‐Wei Du, Yu-Kun Shan
Group Decision and Negotiation (2020) Vol. 30, Iss. 6, pp. 1373-1393
Closed Access | Times Cited: 9
Exploring e-complaint method: learning from the Malaysian Polytechnic institutions
Zul-Atfi Ismail
Journal of Facilities Management (2021) Vol. 20, Iss. 3, pp. 501-519
Closed Access | Times Cited: 9
Decision analysis framework based on incomplete online textual reviews
Shi-Fan He, Ying‐Ming Wang, Xiaohong Pan, et al.
Information Sciences (2021) Vol. 584, pp. 701-718
Closed Access | Times Cited: 9
A Novel Semi-Supervised Classification Method Based on Soft Evidential Label Propagation
Jintao Meng, Dongmei Fu, Yongchuan Tang, et al.
IEEE Access (2019) Vol. 7, pp. 62210-62220
Open Access | Times Cited: 9
Predicting Firms’ Performances in Customer Complaint Management Using Machine Learning Techniques
Serhat Peker
Lecture notes in networks and systems (2022), pp. 280-287
Closed Access | Times Cited: 5
A New Era of Consumer Behavior - In and Beyond the Pandemic
Ondřej Roubal, Jeremy Millard
Business, management and economics (2022)
Open Access | Times Cited: 5
Spammer detection using multi-classifier information fusion based on evidential reasoning rule
Shuaitong Liu, Xiaojun Li, Changhua Hu, et al.
Scientific Reports (2022) Vol. 12, Iss. 1
Open Access | Times Cited: 5
Behavioral Analytics of Consumer Complaints
Md Shamim Hossain
Advances in business information systems and analytics book series (2022), pp. 42-67
Closed Access | Times Cited: 5
An Evidential Reasoning Rule-Based Ensemble Learning Approach for Evaluating Credit Risks with Customer Heterogeneity
Ying Yang, Ting Gao, Gencheng Xu, et al.
International Journal of Information Technology & Decision Making (2023) Vol. 23, Iss. 02, pp. 939-966
Closed Access | Times Cited: 2
Combining Natural Language Processing and Federated Learning for Consumer Complaint Analysis: A Case Study on Laptops
Md Tahsin, Md Saeem Hossain Shanto, Rashedur M. Rahman
SN Computer Science (2023) Vol. 4, Iss. 5
Closed Access | Times Cited: 2
BERTopic Konu Modelleme Tekniği Kullanılarak Müşteri Şikayetlerinin Sınıflandırılması
Kutan Koruyan
İzmir Sosyal Bilimler Dergisi (2022) Vol. 4, Iss. 2, pp. 66-79
Open Access | Times Cited: 4
Toward Automated Support of Complaint Handling Processes: An Application in the Medical Technology Industry
Philip Hake, Jana-Rebecca Rehse, Peter Fettke
Journal on Data Semantics (2021) Vol. 10, Iss. 1-2, pp. 41-56
Open Access | Times Cited: 4
Unveiling the Negative Customer Experience in Diagnostic Centers: A Data Mining Approach
Suman Agarwal, Ranjit Singh, Bhartrihari Pandiya, et al.
Journal of Multidisciplinary Healthcare (2024) Vol. Volume 17, pp. 1491-1504
Open Access
New model of utility analysis and performance prediction in crowdfunding: A perspective of behavior-related decision
Ju Wei, Ziyuan Wang, Qianzhou Du, et al.
Expert Systems with Applications (2024) Vol. 251, pp. 124102-124102
Closed Access
Tackling customer support through NLP
G Sunil, Areefa, Kota Pragathi, et al.
AIP conference proceedings (2024) Vol. 3170, pp. 020060-020060
Closed Access
Utilization of Text Mining for the Classification of Complaint Tickets Using Naïve Bayes in the Banking Industry
Tuga Mauritsius, Wisra Hendri, Hanson Pardede, et al.
Journal of Logistics Informatics and Service Science (2024)
Open Access
The requirements for maintenance management systems (MMS) at Malaysian polytechnic: a case study
Zul-Atfi Ismail
Journal of Quality in Maintenance Engineering (2021) Vol. 28, Iss. 4, pp. 768-790
Closed Access | Times Cited: 3
A Novel Evidential Reasoning Approach for Multiple Attribute Decision Making Considering Reliability
Meijing Zhang
Advances in intelligent systems and computing (2021), pp. 863-874
Closed Access | Times Cited: 1
Big Data driven Product Design: A Survey
Huafeng Quan, Shaobo Li, Changchang Zeng, et al.
arXiv (Cornell University) (2021)
Open Access | Times Cited: 1
Evaluating power system reform proposals based on the evidential reasoning algorithm with hesitant fuzzy information
Chonghui Zhang, Wuhui Lu, Zeshui Xu, et al.
Applied Intelligence (2023) Vol. 53, Iss. 21, pp. 26079-26097
Closed Access
New Hybrid Model of Utility Analysis and Performance Prediction in Crowdfunding: A Perspective of Behavior-Related Decision
Ju Wei, Ziyuan Wang, Qianzhou Du, et al.
(2023)
Closed Access
Asynchronous optimization approach for evidential reasoning rule-based classifier
Ruirui Zhao, Jianbin Sun, Li Tu, et al.
Engineering Applications of Artificial Intelligence (2023) Vol. 127, pp. 107435-107435
Closed Access
Müşteri şikâyet yönetiminde firmaların performanslarının değerlendirilmesi: Kümeleme analizi incelemesi
Gamze ÖDEV, Serhat Peker
DÜMF Mühendislik Dergisi (2022)
Open Access

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