OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 27
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 27
Showing 26-50 of 27 citing articles:
Does Fun Matter? Using Chatbots for Customer Services
Tai Ming Wut, Elaine Ah-heung Chan, Helen Wong
Informatics (2024) Vol. 11, Iss. 4, pp. 94-94
Open Access
Tai Ming Wut, Elaine Ah-heung Chan, Helen Wong
Informatics (2024) Vol. 11, Iss. 4, pp. 94-94
Open Access
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
Hong Ngoc Nguyen, Ngọc Trần Nguyên, Murat Hançer
International Journal of Hospitality Management (2024) Vol. 126, pp. 104028-104028
Closed Access
Hong Ngoc Nguyen, Ngọc Trần Nguyên, Murat Hançer
International Journal of Hospitality Management (2024) Vol. 126, pp. 104028-104028
Closed Access
Enhancing E-Business Communication with a Hybrid Rule-Based and Extractive-Based Chatbot
Onur Doğan, Ömer Faruk Gürcan
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1984-1999
Open Access
Onur Doğan, Ömer Faruk Gürcan
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1984-1999
Open Access
Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories
Chenyu Gu, Yu Zhang, Lijun Zeng
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access
Chenyu Gu, Yu Zhang, Lijun Zeng
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access
Impact of customer relationship management, financial literacy and social influence on online banking adoption: the moderating role of personal innovativeness
Muhammad Asif, Farhan Sarwar
Asia-Pacific Journal of Business Administration (2024)
Closed Access
Muhammad Asif, Farhan Sarwar
Asia-Pacific Journal of Business Administration (2024)
Closed Access
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services
Yongjian Lu, Jing Zhang
Journal of Retailing and Consumer Services (2024) Vol. 84, pp. 104205-104205
Closed Access
Yongjian Lu, Jing Zhang
Journal of Retailing and Consumer Services (2024) Vol. 84, pp. 104205-104205
Closed Access
Why Should Users Take the Risk of Sustainable Use of Generative Artificial Intelligence Chatbots
Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba, Hossana Twinomurinzi
Journal of Global Information Management (2024) Vol. 32, Iss. 1, pp. 1-32
Open Access
Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba, Hossana Twinomurinzi
Journal of Global Information Management (2024) Vol. 32, Iss. 1, pp. 1-32
Open Access
