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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotional and the normative aspects of customers’ reviews
Yana Pashchenko, Mst Farjana Rahman, Md Shamim Hossain, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103011-103011
Closed Access | Times Cited: 46

Showing 26-50 of 46 citing articles:

“I love your brand! I engage with you, and I do online brand-related activities (COBRAs)”: the role of brand value
Sandra Castro‐González, Belén Bande, Pilar Fernández Ferrín
European Journal of Management and Business Economics (2024)
Open Access | Times Cited: 2
Planting Seeds of Change in Foodstyles: Growing Brand Strategies to Foster Plant-Based Meat Alternatives in the Food Market
Gino Gabriel Bonetti, Chelsea van Hooven, Maria Giovanna Onorati
(2024)
Open Access | Times Cited: 1
AI and Machine Learning Applications to Enhance Customer Support
Md Shamim Hossain, Md. Mahafuzur Rahman, Abu Eyaz Abresham, et al.
Advances in business information systems and analytics book series (2023), pp. 300-324
Closed Access | Times Cited: 4
Investigation and prediction of users' sentiment toward food delivery apps applying machine learning approaches
Md Shamim Hossain, Humaira Begum, Md. Abdur Rouf, et al.
Journal of Contemporary Marketing Science (2023) Vol. 6, Iss. 2, pp. 109-127
Closed Access | Times Cited: 4
Behavioral Analytics of Consumer Complaints
Md Shamim Hossain
Advances in business information systems and analytics book series (2022), pp. 42-67
Closed Access | Times Cited: 5
Analytics-based service perspective on customer value and business process management: evidence from transportation service
Jiyoon An
Journal of Business Analytics (2024), pp. 1-8
Closed Access
Sentiment Analysis and Review Rating Prediction of the Users of Bangladeshi Shopping Apps
Md Shamim Hossain, Mst Farjana Rahman
Advances in marketing, customer relationship management, and e-services book series (2022), pp. 33-56
Closed Access | Times Cited: 3
What drives customer loyalty in a pandemic? Semantic analysis of grocery retailers
Anna Kuikka, Heli Hallikainen, Sasu Tuominen, et al.
Electronic Commerce Research (2024)
Open Access
Awareness and implementation confidence of free higher education program under UNIFAST among HEIs in Sulu, Philippines
Rolly B. Tolentino, Masnona S. Asiri
Environment and Social Psychology (2024) Vol. 9, Iss. 7
Open Access
Cultural differences in customer emotions
Vinh Truong
Research Square (Research Square) (2024)
Closed Access
Impact of values on the continual intention of mobile health apps: a text mining perspective
Saikiran Niduthavolu, Rajeev Airani
Global Knowledge Memory and Communication (2024)
Closed Access
Textual emotion detection – A systematic literature review
Vinh Truong
Research Square (Research Square) (2024)
Open Access
Customers’ emotional impact on star rating and thumbs-up behavior towards food delivery service Apps
Li Le, Noor Azlin Ismail, Choo Wei Chong, et al.
Journal of Infrastructure Policy and Development (2024) Vol. 8, Iss. 7, pp. 5311-5311
Open Access
Paying Back to Good Deeds: A Text Mining Approach to Explore Don-jjul as Pro-consumption Behavior
Hojin Choo, Sue Hyun Lee
Deleted Journal (2024) Vol. 26, Iss. 2, pp. 104-128
Open Access
Current challenges in detecting complex emotions from texts
Vinh Truong
Research Square (Research Square) (2024)
Open Access
Beyond words: unveiling the implications of blank reviews in online rating systems
Juan Pedro Mellinas, Veronica Leoni
Information Technology & Tourism (2024)
Open Access
Planting Seeds of Change in Foodstyles: Growing Brand Strategies to Foster Plant-Based Alternatives Through Online Platforms
Gino Gabriel Bonetti, Chelsea van Hooven, Maria Giovanna Onorati
Gastronomy (2024) Vol. 2, Iss. 4, pp. 169-190
Open Access
Textual Feature Engineering for Purchase Intent and Customer Satisfaction: Insights from Marketing 4.0 and Sentiment
Md Shamim Hossain
Sustainable Futures (2024), pp. 100385-100385
Open Access
User Sentiment Prediction and Analysis for Payment App Reviews Using Supervised and Unsupervised Machine Learning Approaches
Md Shamim Hossain, Omdev Dahiya, Md Abdullah Al Noman
Advances in business information systems and analytics book series (2023), pp. 342-361
Closed Access | Times Cited: 1
Understanding the Empathetic Reactivity of Conversational Agents: Measure Development and Validation
Bumho Lee, Mun Yong Yi
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 22, pp. 6845-6863
Closed Access
Analyzing the Use of Artificial Intelligence and MachineLearning in Customer Support Systems
Mst. Shuly Aktar
PMIS Review (2023) Vol. 2, Iss. 1
Open Access
Unsupervised and Categorical Sentiment Segmentation of Customer Product Reviews
Aditya Singh, Rahul Golder, Sobhan Sarkar
2021 International Conference on Data Analytics for Business and Industry (ICDABI) (2022), pp. 624-628
Closed Access
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