OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Service Failure and Recovery in B2B Markets – A Morphological Analysis
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business Research (2020) Vol. 131, pp. 763-781
Open Access | Times Cited: 49
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business Research (2020) Vol. 131, pp. 763-781
Open Access | Times Cited: 49
Showing 26-50 of 49 citing articles:
Phoenix rising: Rebounding to venture again post firm-failure
Amit Rawal, David Sarpong, Sanjay Kumar Singh
Industrial Marketing Management (2023) Vol. 112, pp. 71-84
Open Access | Times Cited: 5
Amit Rawal, David Sarpong, Sanjay Kumar Singh
Industrial Marketing Management (2023) Vol. 112, pp. 71-84
Open Access | Times Cited: 5
Effects of polychronicity and job embeddedness on productivity of Nigerian University lecturers
Joy Nzeb Lengmang, Reuel J. Dakung, Habila Dogo Auta
Annals of Management and Organization Research (2024) Vol. 6, Iss. 1, pp. 25-42
Open Access | Times Cited: 1
Joy Nzeb Lengmang, Reuel J. Dakung, Habila Dogo Auta
Annals of Management and Organization Research (2024) Vol. 6, Iss. 1, pp. 25-42
Open Access | Times Cited: 1
The role of service recovery in omnichannel integration services success model
Shu‐Mei Tseng
Journal of Enterprise Information Management (2024)
Closed Access | Times Cited: 1
Shu‐Mei Tseng
Journal of Enterprise Information Management (2024)
Closed Access | Times Cited: 1
A Study of the Impact of Artificial Intelligent Services on the Remediation of Business Management Service Failures
Hong Chen, Siying Xiong
Applied Mathematics and Nonlinear Sciences (2024) Vol. 9, Iss. 1
Open Access | Times Cited: 1
Hong Chen, Siying Xiong
Applied Mathematics and Nonlinear Sciences (2024) Vol. 9, Iss. 1
Open Access | Times Cited: 1
Mental health among B2B salespeople: A morphological analysis
Ashwin J. Baliga, Ashish Goel, Chavi C-Y Fletcher-Chen, et al.
Journal of Business Research (2024) Vol. 188, pp. 115093-115093
Closed Access | Times Cited: 1
Ashwin J. Baliga, Ashish Goel, Chavi C-Y Fletcher-Chen, et al.
Journal of Business Research (2024) Vol. 188, pp. 115093-115093
Closed Access | Times Cited: 1
Unleashing the mechanism among salesforce control system, salesforce ambidexterity, and emotional exhaustion to enhance the competitive advantage of organizations
Bilal Ahmad, Da Liu, Muhammad Irfan, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 5
Bilal Ahmad, Da Liu, Muhammad Irfan, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 5
Recent advancements in revenue management of taxi services: a systematic review and research agenda
Swaminathan Rammohan, Rahul R. Marathe, Nandan Sudarsanam
Management Review Quarterly (2023) Vol. 74, Iss. 2, pp. 1029-1055
Closed Access | Times Cited: 2
Swaminathan Rammohan, Rahul R. Marathe, Nandan Sudarsanam
Management Review Quarterly (2023) Vol. 74, Iss. 2, pp. 1029-1055
Closed Access | Times Cited: 2
Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
Naghmeh Nik Bakhsh, Linda D. Hollebeek, Iivi Riivits-Arkonsuo, et al.
Organizations and Markets in Emerging Economies (2023) Vol. 14, Iss. 2(28), pp. 260-285
Open Access | Times Cited: 2
Naghmeh Nik Bakhsh, Linda D. Hollebeek, Iivi Riivits-Arkonsuo, et al.
Organizations and Markets in Emerging Economies (2023) Vol. 14, Iss. 2(28), pp. 260-285
Open Access | Times Cited: 2
Revisiting 42 Years of literature on food marketing to children: A morphological analysis
S. Lianbiaklal, Varisha Rehman
Appetite (2023) Vol. 190, pp. 106989-106989
Closed Access | Times Cited: 2
S. Lianbiaklal, Varisha Rehman
Appetite (2023) Vol. 190, pp. 106989-106989
Closed Access | Times Cited: 2
Risk Mitigation and Monitoring Challenges in Software Organizations: A Morphological Analysis
Nida Hasib, Syed Wajahat Abbas Rizvi, Vinodani Katiyar
International Journal on Recent and Innovation Trends in Computing and Communication (2023) Vol. 11, Iss. 8, pp. 172-185
Open Access | Times Cited: 2
Nida Hasib, Syed Wajahat Abbas Rizvi, Vinodani Katiyar
International Journal on Recent and Innovation Trends in Computing and Communication (2023) Vol. 11, Iss. 8, pp. 172-185
Open Access | Times Cited: 2
Determinant of Customer of Loyalty in Healthcare Industry : Mediating Role of Customer Trust
Endang Saefuddin Mubarok, Arif Kurniawan, Rahmat Hidayat, et al.
Ilomata International Journal of Management (2022) Vol. 3, Iss. 1, pp. 370-390
Open Access | Times Cited: 4
Endang Saefuddin Mubarok, Arif Kurniawan, Rahmat Hidayat, et al.
Ilomata International Journal of Management (2022) Vol. 3, Iss. 1, pp. 370-390
Open Access | Times Cited: 4
Title: production planning and control in industry 4.0 environment: a morphological analysis of literature and research agenda
Anupama Prashar
Journal of Intelligent Manufacturing (2022) Vol. 34, Iss. 6, pp. 2513-2528
Closed Access | Times Cited: 4
Anupama Prashar
Journal of Intelligent Manufacturing (2022) Vol. 34, Iss. 6, pp. 2513-2528
Closed Access | Times Cited: 4
Linking service quality, value, and loyalty in the V-o-D service context through a review of literature
Satyaki Datta, Tathagata Ghosh
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 3
Satyaki Datta, Tathagata Ghosh
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 3
The role of contextual factors in conflict handling strategies in logistics service networks
Seda Özcan, Bengü Sevil Oflaç
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 6, pp. 1244-1258
Closed Access
Seda Özcan, Bengü Sevil Oflaç
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 6, pp. 1244-1258
Closed Access
Antecedents and Outcomes of Salesperson Polychronicity in B2B Industries in Malaysia
Hidayu Ahmad, Piaralal S. K, Ahmad A. D, et al.
International Journal of Academic Research in Business and Social Sciences (2024) Vol. 14, Iss. 6
Open Access
Hidayu Ahmad, Piaralal S. K, Ahmad A. D, et al.
International Journal of Academic Research in Business and Social Sciences (2024) Vol. 14, Iss. 6
Open Access
Service recovery and customer loyalty in the logistics industry: the role of justice perceptions and switching costs
Vibhava Srivastava
Benchmarking An International Journal (2024)
Closed Access
Vibhava Srivastava
Benchmarking An International Journal (2024)
Closed Access
The Value Co-creation Through Joint Failure Recovery: B2B Settings
Naghmeh Nik Bakhsh, Iivi Riivits-Arkonsuo
Journal of Creating Value (2022) Vol. 8, Iss. 1, pp. 45-57
Open Access | Times Cited: 1
Naghmeh Nik Bakhsh, Iivi Riivits-Arkonsuo
Journal of Creating Value (2022) Vol. 8, Iss. 1, pp. 45-57
Open Access | Times Cited: 1
AIRLINE SERVICE RECOVERY STRATEGIES AND PASSENGERS’ SATISFACTION IN NIGERIA
Aniebiet Etuk, Imoh Charles Uford, Unyime Emmanuel Udonde
International journal of business management and economic review (2023) Vol. 06, Iss. 04, pp. 01-18
Open Access
Aniebiet Etuk, Imoh Charles Uford, Unyime Emmanuel Udonde
International journal of business management and economic review (2023) Vol. 06, Iss. 04, pp. 01-18
Open Access
Design and Development of Information Systems Supporting Stock Investors "Batch of Automatic Stock Analysis System"
Dipta Harimbawa, Moh. Hasanudin, Bagas Putra Pradana, et al.
Ilomata International Journal of Management (2022) Vol. 3, Iss. 2, pp. 222-241
Open Access
Dipta Harimbawa, Moh. Hasanudin, Bagas Putra Pradana, et al.
Ilomata International Journal of Management (2022) Vol. 3, Iss. 2, pp. 222-241
Open Access
Phoenix Rising: Rebounding to Venture Again Post Firm-Failure
Amit Rawal, David Sarpong
SSRN Electronic Journal (2022)
Open Access
Amit Rawal, David Sarpong
SSRN Electronic Journal (2022)
Open Access
Managing Service Failure and Recovery and Online Brand Communities
Wilson Ozuem, Michelle Willis
Springer eBooks (2022), pp. 157-181
Closed Access
Wilson Ozuem, Michelle Willis
Springer eBooks (2022), pp. 157-181
Closed Access
Modeling a New Supplier Preference Paradigm: A Business-to-Business and African Developing Economy Context
Rodney Graeme Duffett, Myles Wakeham
Sustainability (2022) Vol. 15, Iss. 1, pp. 411-411
Open Access
Rodney Graeme Duffett, Myles Wakeham
Sustainability (2022) Vol. 15, Iss. 1, pp. 411-411
Open Access
A morphological approach to reviewing the literature on evaluation and selection of Commercial-Off-The- Shelf equipment for Defense
Felipe Fontenelle, Milton Borsato
Product Management & Development (2022) Vol. 20, Iss. 2, pp. e20230007-e20230007
Open Access
Felipe Fontenelle, Milton Borsato
Product Management & Development (2022) Vol. 20, Iss. 2, pp. e20230007-e20230007
Open Access
JOINT B2B RECOVERY MANAGEMENT: THE ROLE OF LOCUS OF FAILURE
Naghmeh Nik Bakhsh, Iivi Riivits-Arkonsuo
Eurasian Journal of Business and Management (2021) Vol. 9, Iss. 4, pp. 245-257
Open Access
Naghmeh Nik Bakhsh, Iivi Riivits-Arkonsuo
Eurasian Journal of Business and Management (2021) Vol. 9, Iss. 4, pp. 245-257
Open Access
