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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective
Tong Chen, Ke Ma, Xuemei Bian, et al.
Journal of Business Research (2017) Vol. 82, pp. 1-9
Open Access | Times Cited: 69

Showing 26-50 of 69 citing articles:

Recovering co-created service failures: the missing link of perceived justice and ethicalness
Shuqin Wei, Tyson Ang, Nwamaka A. Anaza
Journal of Services Marketing (2019) Vol. 33, Iss. 7, pp. 921-935
Closed Access | Times Cited: 21
The impact of customer compassion on face-to-face and online complaints
YooHee Hwang, Anna S. Mattila
Journal of Hospitality Marketing & Management (2020) Vol. 29, Iss. 7, pp. 848-868
Closed Access | Times Cited: 20
I should have known better!: When firm-caused failure leads to self-image concerns and reduces negative word-of-mouth
Matthew Philp, Laurence Ashworth
Journal of Business Research (2020) Vol. 116, pp. 283-293
Closed Access | Times Cited: 17
Addressing service failure and initiating service recovery in online platforms: literature review and research agenda
Chris Manu, S. Sreejesh
Journal of Strategic Marketing (2020) Vol. 29, Iss. 8, pp. 658-689
Closed Access | Times Cited: 17
Research on the influence of compensation methods and customer sentiment on service recovery effect
Jiahua Wei, Xi Lin
Total Quality Management & Business Excellence (2020) Vol. 33, Iss. 5-6, pp. 489-508
Closed Access | Times Cited: 16
Tell us your concern, and we shall together address! Role of service booking channels and brand equity on post-failure outcomes
Chris Manu, S. Sreejesh, Justin Paul
International Journal of Hospitality Management (2021) Vol. 96, pp. 102982-102982
Closed Access | Times Cited: 14
Responding to negative reviews? The interplay of management response strategy and service failure type
Saba Salehi-Esfahani, Edwin N. Torres, Nan Hua
Journal of Hospitality Marketing & Management (2022) Vol. 32, Iss. 1, pp. 29-49
Closed Access | Times Cited: 10
Overcompensation as a service recovery strategy: the financial aspect of customers’ extra effort
Zsófia Kenesei, Zsófia Bali
Service Business (2020) Vol. 14, Iss. 2, pp. 187-216
Open Access | Times Cited: 15
How anthropomorphic cues affect reactions to service delays
Seth Ketron, Kelly Naletelich
Journal of Services Marketing (2020) Vol. 34, Iss. 4, pp. 473-482
Closed Access | Times Cited: 14
How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo, Catheryn Khoo‐Lattimore, Huey Chern Boo
International Journal of Hospitality Management (2021) Vol. 95, pp. 102882-102882
Closed Access | Times Cited: 12
E-service failure and recovery strategy in times of crisis: effect on peer attitudes, expectation and future intention
Pantea Foroudi, S. Asieh H. Tabaghdehi, Valentina Cillo, et al.
Review of Managerial Science (2024)
Open Access | Times Cited: 1
The role of service recovery in omnichannel integration services success model
Shu‐Mei Tseng
Journal of Enterprise Information Management (2024)
Closed Access | Times Cited: 1
Not all that glitters is golden: The impact of procedural fairness perceptions on firm evaluations and customer satisfaction with favorable outcomes
Pragya Mathur, Shalini Sarin Jain
Journal of Business Research (2020) Vol. 117, pp. 357-367
Closed Access | Times Cited: 12
Moral judgment and perceived justice in service recovery
Ke Ma, Xin Zhong
Marketing Intelligence & Planning (2021) Vol. 39, Iss. 4, pp. 574-588
Closed Access | Times Cited: 11
Service Quality Measurement in Information Systems
Ankit Kesharwani, Venkatesh Mani, Jighyasu Gaur, et al.
Journal of Global Information Management (2021) Vol. 29, Iss. 6, pp. 1-19
Open Access | Times Cited: 11
How to Compensate After a Data Breach?
Zareef A. Mohammed, Gurvirender Tejay
ACM SIGMIS Database the DATABASE for Advances in Information Systems (2023) Vol. 54, Iss. 1, pp. 110-127
Closed Access | Times Cited: 4
Tourism service failure, service recovery, and negative word-of-mouth: three-country comparison using a choice experiment
Wei JianHua, Hyun Jeong Kim, Ching‐Hui Su, et al.
Asia Pacific Journal of Tourism Research (2024) Vol. 29, Iss. 6, pp. 681-698
Closed Access | Times Cited: 1
The effect of inoculation messages on service recovery
Ke Ma, Si Qian
Marketing Intelligence & Planning (2022) Vol. 40, Iss. 6, pp. 710-723
Closed Access | Times Cited: 7
Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Xuhui Wang, Xuequn Wang, Zilong Liu, et al.
Tourism Management (2021) Vol. 88, pp. 104420-104420
Closed Access | Times Cited: 9
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance
Ran Huang, Sejin Ha
Service Industries Journal (2022) Vol. 44, Iss. 11-12, pp. 789-812
Closed Access | Times Cited: 5
Would compensation be necessary? The importance of service recovery strategy in e-retail delivery problems
Erlinda Nusron Yunus
International Journal of Productivity and Performance Management (2021) Vol. 72, Iss. 5, pp. 1286-1303
Closed Access | Times Cited: 6
The Impact of E-commerce on the Development of Entrepreneurship: Literature Review
Fawzeya Yusuf Zainal, Allam Hamdan
Contributions to management science (2023), pp. 319-329
Closed Access | Times Cited: 2
Service failure and recovery strategies in the Balkans: an exploratory study
Yllka Azemi, Wilson Ozuem, Geoff Lancaster
Qualitative Market Research An International Journal (2019) Vol. 22, Iss. 3, pp. 472-496
Open Access | Times Cited: 5
The big five personality traits influencing habitual Facebook usage, life satisfaction and psychological well-being of Generation Y students
Eugine Tafadzwa Maziriri
The Journal for Transdisciplinary Research in Southern Africa (2020) Vol. 16, Iss. 1
Open Access | Times Cited: 5
Impact of brand anthropomorphism on ethical judgment: the roles of failure type and loneliness
M. Deniz Dalman, Manoj K. Agarwal, Junhong Min
European Journal of Marketing (2021) Vol. 55, Iss. 11, pp. 2917-2944
Closed Access | Times Cited: 5

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