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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Christine Rzepka, Benedikt Berger, Thomas Heß
Information Systems Frontiers (2021) Vol. 24, Iss. 3, pp. 839-856
Open Access | Times Cited: 72

Showing 1-25 of 72 citing articles:

Enhancing Work Productivity through Generative Artificial Intelligence: A Comprehensive Literature Review
Humaid Al Naqbi, Zied Bahroun, Vian Ahmed
Sustainability (2024) Vol. 16, Iss. 3, pp. 1166-1166
Open Access | Times Cited: 72
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 57
Exploring users' adoption intentions of intelligent virtual assistants in financial services: An anthropomorphic perspectives and socio-psychological perspectives
Abidemi Emmanuel Adeniyi, Vivek Sharma
Computers in Human Behavior (2023) Vol. 148, pp. 107912-107912
Closed Access | Times Cited: 52
Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers
Sofia Schöbel, Anuschka Schmitt, Dennis Benner, et al.
Information Systems Frontiers (2023) Vol. 26, Iss. 2, pp. 729-754
Open Access | Times Cited: 45
Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
Kumar Rohit, Amit Shankar, Gagan Katiyar, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103728-103728
Closed Access | Times Cited: 18
Investigating the Key Success Factors of Chatbot-Based Positive Psychology Intervention with Retrieval- and Generative Pre-Trained Transformer (GPT)-Based Chatbots
Ivan Liu, Fangyuan Liu, Yuting Xiao, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-12
Closed Access | Times Cited: 15
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 65
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Naim Zierau, Christian Hildebrand, Anouk Bergner, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 4, pp. 823-842
Open Access | Times Cited: 42
Relating the dark side of new‐age technologies and customer technostress
Vikas Kumar, Bharath Rajan, Uday Salunkhe, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 12, pp. 2240-2259
Closed Access | Times Cited: 41
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103586-103586
Closed Access | Times Cited: 27
Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis
Markus Blut, Nancy V. Wünderlich, Christian Brock
Journal of Retailing (2024) Vol. 100, Iss. 2, pp. 293-315
Open Access | Times Cited: 11
Designing and Managing Human-AI Interactions
Babak Abedin, Christian Meske, Iris Junglas, et al.
Information Systems Frontiers (2022) Vol. 24, Iss. 3, pp. 691-697
Open Access | Times Cited: 30
How shopping habits change with artificial intelligence: smart speakers' usage intention
Simone Aiolfi
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 9/10, pp. 1288-1312
Open Access | Times Cited: 17
Tasks Over Traits: User Perception of Humanlike Features in Goal-Oriented Chatbots
Kashyap Haresamudram, Nena van As, Stefan Larsson
International Journal of Human-Computer Interaction (2025), pp. 1-19
Open Access
Alert Fatigue in Security Operations Centres: Research Challenges and Opportunities
Shahroz Tariq, Mohan Baruwal Chhetri, ‪Surya Nepal‬, et al.
ACM Computing Surveys (2025)
Closed Access
Fluent voice, credible choice – how language embodiment and consumption goals shape voice commerce success
Melanie Schwede, Maik Hammerschmidt, Stefan Morana
Journal of service management (2025)
Closed Access
How do you Converse with an Analytical Chatbot? Revisiting Gricean Maxims for Designing Analytical Conversational Behavior
Vidya Setlur, Melanie Tory
CHI Conference on Human Factors in Computing Systems (2022)
Open Access | Times Cited: 23
How about non-human tour guides? The influence of AI tour guides’ dress and conversation style on the intention of consumers to continue using them
Yuchen Wang, Meng­meng Song, Rui Guo, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 849-862
Closed Access | Times Cited: 13
Impact of pre-knowledge and engagement in robot-supported collaborative learning through using the ICAPB model
Jia‐Hua Zhao, Qifan Yang, Li-Wen Lian, et al.
Computers & Education (2024) Vol. 217, pp. 105069-105069
Closed Access | Times Cited: 4
Investigating Drivers of Customer Experience with Virtual Conversational Agents
Trong T. Nguyen, Rohit H. Trivedi, Kyoko Fukukawa, et al.
Information Systems Frontiers (2025)
Open Access
Consumer value dimensions in conversational and mobile commerce
Carsten D. Schultz, Saskia Kaiser
Journal of Marketing Analytics (2025)
Open Access
Harmonizing Human-Ai Dynamics: The Impact of Leader-Follower Ai Use（In)Consistency on Followers’ Creative Process Engagement
Yuhui Li, Xi Ran
(2025)
Closed Access
To Chat or Not: Pre-Service English Teachers’ Perceptions of and Needs in Chatbot’s Educational Application
Yilong Su, Meina Luo, Chenyin Zhong
SAGE Open (2025) Vol. 15, Iss. 1
Open Access
User Engagement with Interactive Information Systems
Heather L. O'Brien
Synthesis lectures on information concepts, retrieval, and services (2025), pp. 31-52
Closed Access
How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction
David W. Schindler, Tobias Maiberger, Nicole Koschate‐Fischer, et al.
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 3, pp. 634-652
Open Access | Times Cited: 11
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